Here’s Why BetterHelp Is Best for Availability

We think BetterHelp stands out for its availability - here's why.

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psychologist having online therapy session

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Between podcasts, influencers, social media, and advertisements, you’ve likely heard of BetterHelp. It is the largest online therapy platform in the world and aims to provide care that is just as good as in-person therapy. Ranging in price from $240 to $360 per month, it is a potentially affordable option to receive weekly therapy. 

To find out if it is meeting its goal of providing accessible, affordable, and convenient care, we surveyed 105 of its users, evaluated it against 54 other online therapy companies, and I personally tested out sessions with two different therapists. In our research, we found that BetterHelp’s best quality is its availability. 

Why BetterHelp Is Best for Availability

Finding a time for your therapy session can be hard. Between busy workdays and parenting responsibilities, you might only have early mornings or weekends available. If this sounds like you, you're not alone. Twenty-two percent of BetterHelp users we surveyed also stated early morning, weekend, and evening availability were extremely important in their therapy search. We believe BetterHelp is best for availability because it offers therapy in different session formats, at various times throughout the day. Plus, you can take your session from your desktop or via the app for iOS and Android. This minimizes barriers to getting the care that you need when you need it.

We also appreciate that there are various ways to hold your sessions. For example, you can opt to have a chat-based, voice, or video session. While I personally preferred video sessions and would suggest chat therapy only for moments when you need very general support, having different options only speaks to the platform’s availability. 

The platform features 25,000 mental health professionals, including clinical social workers, counselors, marriage and family therapists, and psychologists, are available in all 50 states as well as 200 different countries—talk about availability! You can be matched with a therapist within 48 hours and if you don’t hit it off with your first provider, you can switch instantly with the click of a button in the app. There’s diversity in what the platform’s providers treat, including anxiety, depression, grief, and parenting stress—making BetterHelp available for help with just about any issue or concern. 

A monthly subscription includes weekly sessions that last 30 to 45 minutes plus you can message your therapist anytime between sessions. You can opt for therapy for yourself, for you and your partner, or even for your teen (through BetterHelp’s sister companies, ReGain and Teen Counseling). With the individual therapy plan, you can also join group therapy sessions. While the company doesn’t accept insurance, 73% of users found the platform to be of great value for how much it costs. 

It’s Time to Heal

Seeking out therapy is a vulnerable and courageous feat. If you’re in need of therapy on your terms, BetterHelp may be a good match. Eighty-six percent of users surveyed gave the platform a positive rating and 77% would recommend it to a friend. Another 72% stated if they needed to find another therapist, they’d use BetterHelp again. 

Curious if this is the platform for you? Try it out. For Verywell Mind readers, BetterHelp is offering the promo code “mha25” for 25% off your first month. You deserve to feel good. Let therapy guide the way.

By Julia Childs Heyl, MSW
Julia Childs Heyl, MSW, is a clinical social worker and writer. As a writer, she focuses on mental health disparities and uses critical race theory as her preferred theoretical framework. In her clinical work, she specializes in treating people of color experiencing anxiety, depression, and trauma through depth therapy and EMDR (eye movement desensitization and reprocessing) trauma therapy.

Edited by
Hannah Owens
Hannah Owens

Hannah Owens is the Mental Health/General Health Editor for performance marketing at Verywell. She is a licensed social worker with clinical experience in community mental health.

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Simone Scully

Simone is the health editorial director for performance marketing at Verywell. She has over a decade of experience as a professional journalist covering mental health, chronic conditions, medicine, and science.

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