Calmerry Review

Calmerry offers online therapy via live video, audio, and messaging.

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3.7

Calmerry

Calmerry Review

Calmerry Review

Calmerry may be a good option for those who are looking for online therapy with convenient, flexible communication options.

Pros
  • Schedule live sessions as needed

  • Multiple subscription plans

  • Licensed therapists

  • Multiple ways to communicate

  • Customer support via phone, email, and private portal

  • Offers individual and couples sessions

  • Available in all 50 states

  • Good resources available on website

  • Discounted first month

  • Matched with therapists by Calmerry staff, not an algorithm

Cons
  • No free trials

  • You do not choose your therapist

  • No psychiatrists or medication management

  • Live sessions are on the shorter side

  • No therapist bios

  • Must create an account to see subscription prices

3.7

Calmerry

Calmerry Review

Calmerry Review

Tech entrepreneur Alex Vitchenko launched Calmerry in May 2020 to address the need for affordable and accessible mental health services after witnessing the effect of the pandemic on mental health. The result was an online therapy company, headquartered in Wyoming, that offers users several subscription plans connecting users to licensed therapists via messaging and video sessions.

To fairly and thoroughly review Calmerry against its competitors, we surveyed 100 current users from each of 33 different online therapy platforms in order to gain insight into their experiences. We also sent a questionnaire directly to each company to get more detailed information about its offerings. 

In addition to our own research, these surveys and questionnaires allowed us to directly compare offerings, quality of service, and client satisfaction across companies. Here’s how Calmerry stacks up against its online therapy competition.

First Impressions and Sign-up Process 

Calmerry’s homepage is welcoming and well laid out, using differently colored sections to visually divide each section of information. At the top of the page is a link to the sign-up page, and as you scroll down, you’ll see therapists’ specialties, media coverage of its services, a very simplified summary of the sign-up process, six reasons to choose Calmerry, client reviews, and an infographic comparing client satisfaction of online therapy to traditional therapy.

Calmerry HP
The Calmerry Homepage.

Beneath that are several of the top FAQs about Calmerry, a few article previews, a link to the site’s blog, and another call to sign up: “Let’s take the first step to find your inner peace, together.” 

The footer on every page of the site includes customer support contact information—email and phone—for clients and counselors, as well as links to its social media accounts. Calmerry has a presence on Facebook, Instagram, Twitter, and LinkedIn, and while it doesn’t have more than a few thousand followers on most of those platforms as of September 2021, it appears to post fairly regularly to these accounts (while many of its competitors do not). 

In the footer, you can also find blog posts about various mental health conditions and another menu directing you to the company’s “About” page, FAQs, Privacy Policy, Terms and Conditions, and emergency resources.

The company’s FAQ section is one of the most comprehensive and detailed of all 33 companies we reviewed. It includes general FAQs about the company, how it can help you, privacy, compatible devices, and other standard information you can find on most online therapy websites, but you can also search for an answer to a question of your own. You can also browse for information by categories, such as couples therapy, emotional abuse counseling, and grief counseling. Each of these issues has its own respective page that explains how Calmerry can help address these specific mental health concerns and what kinds of therapeutic approaches are most appropriate. 

Calmerry FAQs
Calmerry FAQ Page with Search Function.

Despite the comprehensiveness of Calmerry’s website, the language used on the site is a bit clunky in places, which may detract slightly from its otherwise professional appearance and content. 

It’s also worth noting that some answers to FAQs are more detailed than others. For example, one of the FAQs asks which kind of therapy is best for abuse-related PTSD but the answer is simply that your therapist will customize a treatment plan for you. No information is given as to whether Calmerry therapists offer specific techniques, such as EMDR or trauma-informed therapy. This may frustrate users who have tried a specific type of therapy without success and want something different. 

In addition, while Calmerry notes that it has three subscription plans that start at $42 a week, you must complete the intake questionnaire and create an account in order to view the actual costs. This is less transparent than some of the other companies we reviewed that prominently display their subscription rates—and frustrating given how comprehensive and informative the site is otherwise. 

Seventy percent of users surveyed reported that they either had a very good or excellent experience signing up for Calmerry.

To sign up, you start by creating an account (using an alias if you’d prefer), then complete a short questionnaire about what you’re looking for in therapy and the struggles you’re experiencing. These answers will help a member of the Calmerry team match you with a therapist, which is a nice personal touch compared to the company’s many competitors that use algorithmic matching.

Once you’ve completed this intake process, you’ll be shown a survey summary that gives you an emotional well-being score and shows you how much progress the company thinks you can make with Calmerry within a few months. 

CalmerrySurveySummary
Calmerry Personal Portal View.

Next, you pick your subscription plan, enter your payment information, and click the “Boost My Well Being” button, which gives you access to your private portal. This is where you’ll get a message from your personal matching agent, who will ask you if you prefer chat or video sessions. 

While you’re waiting to be matched to your therapist, you can click on the three-line icon in the top left-hand corner to view information about your subscription plan, your chats, messages, and video sessions, how your personal treatment is progressing, and helpful therapy tips. 

The company told us that you should hear from your therapist within 24 hours of completing the intake process, but only 27% of the users we surveyed found that to be the case. Most found it took a little longer:

  • Forty-two percent said they heard from them within a couple of days.
  • Twenty-three percent said they heard from their therapist within the same week.
  • Eight percent said it took up to two weeks or more to hear back.

Cost 

Only 56% of our survey respondents found Calmerry’s subscription prices for therapy to be very good or excellent—which was one of the lowest ratings of all 33 companies we reviewed. 

Perhaps the reason for this is because, while the messaging-only plan is competitive with other online therapy services (and much less expensive than pay-per-session options or brick-and-mortar private practice rates), adding live sessions increases the price quite a bit. 

What Subscription Plans Does It Offer?

As noted above, you can’t see Calmerry’s exact prices until you begin the process of creating an account. It’s only then that you will see Calmerry’s three subscription options: 

  • The Messaging Plan: This plan costs $41.99 per week (or $167.96 total) for the first month, then $56.99 a week ($227.96 monthly), and includes unlimited messaging with your therapist, who will respond to you five days a week. You also have access to tools and resources in your personal portal. 
  • The Messaging + One Live Video Plan: This plan costs $51.99 per week for the first month, then $74.99 per week (or $299.96 monthly) and it includes one live 30-minute session per week, unlimited messaging with your therapist, and portal resources. 
  • The Messaging + Four Live Video Plan: For $67.49 per week the first month, and $89.99 per week (or $359.96 monthly) after that, you get four live 30-minute sessions weekly, unlimited messaging, a personalized therapy plan, and portal resources. 

Unlike many of its competitors, Calmerry also offers a weekly version of its Messaging plan, so that you can try out the service without committing to a whole month. This plan costs $44.99 per week—which appears to cost you about $50 less than the monthly messaging plan, making it a better deal. The company’s questionnaire response did not address this price difference.

Is There a Free Trial?

There is generally no free trial, though the company has previously offered free trials during May, which is Mental Health Awareness Month. It’s possible that it might do so again in the future. 

Does Calmerry Accept Insurance?

Calmerry does not bill insurance directly. However, you can request a receipt and submit it to your insurance company to see if you’re eligible for at least partial reimbursement. 

Of the users we surveyed, 79% said they were able to obtain at least some reimbursement from their insurance company for Calmerry services, reducing their out-of-pocket costs. Users surveyed reported spending an average of $193.39 per month for out-of-pocket costs. 

Can You Change or Cancel Your Subscription?

Calmerry’s FAQs note that you can cancel at any time; simply contact customer support and they’ll help refund you for unused sessions. You can also pause your subscription and put your unused sessions on hold for as long as you want. 

No information is available regarding how much notice must be given before rescheduling or canceling a session. 

Are There Discounts Available?

There are no student, military, or other discounts, but Calmerry does offer reduced subscription rates for your first month of service.

Calmerry does not offer financial assistance, unlike some of the other companies we reviewed, as it claims its costs are already priced to be affordable and accessible.

Ease of Use

Calmerry is a relatively easy platform to use. You will contact your therapist and manage your account through your personal portal, which organizes everything you need: subscription details, messages, archived messages, scheduling, and therapy performance. It’s very simple to reach out to your therapist and schedule a live session (if your subscription plan allows it). 

Seventy percent of surveyed users said they thought the platform’s ease of use was very good or excellent, and 93% found their live video sessions to be excellent or very good.

Seventy-two percent of surveyed users reported that the speed at which they heard a response from their new therapists was either very good or excellent.

If you want to try a new therapist, submit a request from your private portal or reach out to the customer support team. Sixty-eight percent of the users we surveyed found the switching process to be very easy or easy. 

Therapists' Qualifications and Quality of Care

Eighty-two percent of our respondents reported that therapist qualifications played an important role in their decision to sign up for Calmerry.

Seventy-six percent of surveyed users said they found the therapists’ qualifications to be either very good or excellent. 

Therapist bios are not listed on the Calmerry website and the site does not say specifically how many therapists are associated with the platform—just that Calmerry verifies that its therapists have licenses in good standing from their respective states. All therapists are clinical psychologists, marriage and family therapists, clinical social workers, or licensed professional counselors with a Master’s degree or Doctorate degree in their field.

Ninety-three percent of the people we surveyed said they were either satisfied or very satisfied with the therapist options provided by Calmerry. 

It does appear, however, that most people try a few therapists before finding a good match. In fact, only 12% of those we surveyed met with only one therapist. According to our survey:

  • Thirty-six percent of users met with two therapists.
  • Thirty percent met with three therapists.
  • Twenty-two percent met with four or more.

The company told us that many of its therapists have been associated with Calmerry since its launch in 2020, though its response does not mention any specific rates of turnover. Since turnover can impact treatment efficacy and client satisfaction, this would have been helpful information to know.  

It did tell us that when a therapist leaves the Calmerry service, they must provide two weeks’ notice to the company. During this time, you will be matched to a new provider on your old therapist’s last day. Some of the other platforms we looked at allow patients to follow their old therapist to private practice or new online therapy platform; Calmerry did not tell us anything about similar policies so it is unclear whether that would be an option. 

Types of Therapy Offered

Calmerry states on its website that its services can help you address: 

Therapists will develop their own therapy plans with patients, but common therapeutic techniques used include CBT, DBT, psychoanalysis, and EMDR.

Calmerry focuses mainly on individual therapy for people 18 and over, but it does also offer couples and family counseling as well. It does not offer psychiatry or medication management though. 

Privacy Policies

In its questionnaire response, Calmerry reported that it uses “strong” SSL encryption to protect personal health information and financial transactions on its servers. Most other platforms we reviewed mentioned having banking-grade 256-bit SSL encryption, however, while Calmerry’s site only notes that its clients’ privacy is its top priority, without further specifics.

The Calmerry privacy policy page online is confusing at first glance because it mentions Mental Fuel, Inc., rather than Calmerry. We could not find any references to Mental Fuel, Inc. anywhere else on the site, but the privacy policy states that the company owns Calmerry.


Although the FAQs state that Calmerry is a “fully HIPAA-compliant place,” the privacy policy states that “Mental Fuel’s activities as they relate to this Website may not comply” with HIPAA regulations. The privacy policy reveals that only information that is sent through the secure private portal is protected and encrypted, meaning that any information visitors submit on the website (such as during the intake process) before creating an account could potentially be vulnerable. 

Calmerry emphasizes confidentiality, so it does not require users to provide real names to their therapists. However, the company will still need your legal name in order to charge your credit card.

Calmerry, like most of the other online therapy platforms we looked at, uses tracking cookies to collect non-personally identifiable analytical data regarding your use of the site, your portal, and/or the app. This information includes how frequently you log in to the app or website, how long you’re usually logged in, how often you use the app vs. the browser version of the private portal, and how long you spend typing (although it does not record what you’re typing). The site does not work with Do Not Track browser settings, so you will be forced to accept these cookies.

The terms and conditions state that users who agree to waive Mental Fuel and its independent contractors of responsibility for injuries that result from the site’s publicly viewable content (eg, its blog and social media posts).

If you want copies of your messages or records, or if you want them deleted from the service, just email customer support or ask your therapist. Calmerry told us that these records will be sent to your portal in compliance with HIPAA laws.

Many other companies’ sites are upfront about the fact that therapists may divulge your information to emergency services and the police, as required by law, or that your therapist may offer you a referral to a local professional who can better help you.


While a warning at the bottom of each page says not to use Calmerry in emergency situations and links to a page with hotlines and online resources, the site does not offer specific information about its own policies. 

As a note, audio-based resources may be unhelpful for many people, including those in active danger, who have already tried hotlines unsuccessfully; who are non- or minimally speaking, d/Deaf, or hard of hearing; or have anxiety about phone calls

The company noted in its questionnaire response that in cases of active psychological crisis or conditions like psychosis, therapists will contact Calmerry’s support team who will check on these clients and provide them with relevant hotlines and emergency services. The company will not contact emergency services on clients’ behalf.

Overall Client Satisfaction

Seventy-four percent of the people we surveyed said the care they received through Calmerry was either very good or excellent, but only 60% ranked the value of the services they received that highly.

Eighty-one percent of the users we surveyed said that Calmerry was better or much better than a previous service they’d tried.

Despite the lower-than-average customer ratings in our survey, clients at Calmerry seem to stay with the company for a good amount of time. Our survey found that 24% had used its services for three to six months, 28% were clients of six months to a year, and 32% had been with the company for more than a year. In addition, 87% said it was likely or very likely that they’d still be seeing a therapist with Calmerry in 12 months. 

Ninety-five percent of surveyed users said they were very likely or likely to recommend Calmerry to someone like them.

Is Calmerry Right For You?

Calmerry offers users a variety of communication options for talking with a therapist which can be a real draw for certain clients. For example, people with social anxiety and sensory processing differences may like that the company offers text-based therapy options. This might also be true for people who use augmentative and alternative communication rather than verbal speech or people who need to avoid being overheard in their homes. 

Some people also prefer typing over talking or enjoy the convenience that messaging allows them, regardless of the time of day. Messaging also allows people to write to their therapist about something they’re feeling when it occurs, and if they opt for a plan that also includes weekly video sessions, these messages can serve as reminders for what to talk about in a live session.

Calmerry also offers a plan that includes four weekly sessions which is a lot more than most of its competitors offer. For example, Talkspace and BetterHelp only offer one weekly session, and those plans cost more per month. This means that the company might be a good option for someone who wants to speak with their therapist regularly while dealing with a mental health concern, without paying extra for multiple weekly sessions. 

Calmerry might also work for you if you’re looking for online couples therapy or family therapy. 

On the downside, Calmerry’s sessions are only 30 minutes, which is shorter than sessions at some of its competitors and shorter than in-person private practice. It also only offers talk therapy services. There are no psychiatrists, doctors, or nurse practitioners to provide assessments, diagnoses, or medication management services. If that’s a dealbreaker for you, try another service that provides both, like Wellnite, Cerebral, or Amwell

It also means that Calmerry might not be the service for you if you are living with a more serious mental health condition, such as severe depression or bipolar disorder, which may require medication management. 

Although the company offers on-demand appointments, the service is not designed for emergency situations or crises. If you’re currently at risk of harming yourself or others, experiencing psychosis, or need inpatient care, Calmerry urges you to refer to these emergency resources.

Calmerry vs. Amwell

Both Calmerry and Amwell are large telehealth companies that connect their users in all 50 states with numerous licensed therapists. 

Calmerry, which has three monthly subscription plans and one weekly subscription plan, only offers talk therapy; Amwell is a pay-per-session service that offers therapy, medical, and psychiatry services. Calmerry sees adults only, while Amwell sees adults, teenagers, and children as young as 10 (with parental consent). Amwell also provides nutritional support, breastfeeding support, and pregnancy and postpartum therapy. Neither company offers group counseling sessions.

The companies’ communication options have their pros and cons. Calmerry’s sessions are 30 minutes long, but the platform allows 24/7 unlimited messaging; Amwell has no messaging at all, but its appointments are 45 minutes. Both, however, allow you to choose the frequency of your scheduled live sessions to fit your budget. 

Calmerry and Amwell have different payment structures:

  • At Amwell, sessions cost $109 to $129, depending on your therapist’s qualifications, while psychiatric visits cost $279 for the first session and $109 for follow-up appointments. You pay per session, which means you could end up paying more out-of-pocket per month if you book weekly sessions (or multiple sessions weekly). However, with in-network insurance, you could pay less.
  • Calmerry’s basic messaging-only plan begins at $166.64 for the first month and increases to $227.96. The initial month of the most expensive plan, meanwhile, is $269.96 and subsequently $349.96, but it includes four weekly live sessions, making the out-of-pocket cost per session more affordable than Amwell.

In terms of user satisfaction, our survey found mixed results. Roughly the same percentage of users (74% at Calmerry and 73% at Amwell) found the services very good or excellent and 81% of both Calmerry and Amwell clients considered their new service to be either better or much better than their previous companies.

However, 95% of Calmerry users said they were either likely or very likely to refer someone to the company, whereas only 88% of Amwell clients said the same. That said, 91% of Amwell users said they were either very likely or likely to still be seeing a therapist from the companies in 12 months compared to 87% at Calmerry. 

Final Verdict

Calmerry may be a good option for people who are looking for a convenient online platform that allows multiple communication options. The service may be a good fit if you prefer email-style messaging over video, though you always have the choice of either. You can also get a plan with four sessions per week—which is unique to this company. The service appears to be a good source of emotional support, but those with more serious support and treatment needs—as well as those who need medication management—may find other services (online or otherwise) to be a better fit.

Methodology

Our methodology for evaluating online therapy companies is comprehensive and data-driven. As mentioned above, we sent questionnaires to 33 companies and surveyed 100 current users of each in order to gather qualitative and quantitative data about each company and its users’ experiences.

Specifically, we evaluated each company on website usability, sign-up process, subscription offerings, client privacy protections, and how easy it is to change therapists. We then reviewed therapist qualifications, the types of therapy offered, quality of care, client-therapist communication options, session length, and the therapist assignment process. Finally, we looked at cost, value for money, whether the companies take insurance, overall user satisfaction, and the likelihood clients would recommend them. 

Specs

  • Product Name Calmerry
  • Year Founded 2020
  • Insurance Accepted? No, but can provide superbill for reimbursement
  • Price $227.96 to $349.96 for a monthly subscription (after the first month’s discount); $44.99 for each weekly subscription
  • HIPAA Compliant Yes
  • Platforms Live video, audio, and text messaging
  • Payment Options All major credit cards
  • App Available? Yes
Additional reporting by
Ray Finch
Ray Finch

Ray is a copy editor, fact-checker, mental health writer, and editorial producer with over five years of experience.

Learn about our editorial process
Edited by
Simone Scully
simone-scully-verywell

Simone is the health associate editorial director for performance marketing at Verywell. She has over a decade of experience as a professional journalist covering mental health, chronic conditions, medicine, and science.

Learn about our editorial process
and
Ray Finch
Ray Finch

Ray is a copy editor, fact-checker, mental health writer, and editorial producer with over five years of experience.

Learn about our editorial process
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