Cognitive vs. Emotional Empathy

Remember the last time you were with a loved one who was feeling sad or hopeless? Maybe it was after a divorce after they received a life-altering diagnosis, or after the loss of a close loved one. Their tears created a response with us. We felt moved to want to comfort them somehow.

We generally think of empathy as the capacity to place ourselves in another person's shoes. Did you know that researchers have actually identified different forms of empathy? Two primary forms of empathy are cognitive empathy and emotional empathy. Although they are quite different, both are equally important for helping us form and maintain connections with others.

Skills strengthened by empathy
Verywell / Kelly Miller  

Why Empathy Matters

Empathy helps connect people, moving them toward each other in a helping and/or healing capacity. As acclaimed author and leadership expert Stephen Covey stated, "When you show deep empathy toward others, their defense energy goes down and positive energy replaces it. That's when you can get more creative in solving problems."

As we live our lives at work and at home, we are continually interacting and balancing relationship dynamics. When we lack empathy, we are unable to develop and nurture those interpersonal connections, leading to strained relationships, broken trust, loss of relationships, and isolation.

It becomes more difficult to repair conflicts, work collaboratively, or solve problems when we don't practice empathy.

Our society relies on empathy to facilitate connections and forward movement. When the empathy piece is missing, we become more disconnected and less effective in our productivity and innovation of new ideas. Practicing empathy is important in a variety of relationship dynamics, such as those among:

  • Business partners
  • Colleagues
  • Community groups
  • Coworkers
  • Dating Relationships
  • Families
  • Friends
  • Marriages
  • Siblings

The two different kinds of empathy (cognitive and emotional) reveal the ways we are able to relate to a friend or family member in crisis. There are distinct differences between the two types of empathy.

Cognitive Empathy
  • Taking another person's perspective

  • Imagining what it's like in another person's shoes

  • Understanding someone's feelings

Emotional Empathy
  • Sharing an emotional experience

  • Feeling distress in response to someone's pain

  • Experiencing a willingness to help someone

Cognitive Empathy

When we practice cognitive empathy, we are practicing taking the perspective of another person. In essence, we are imagining what it might be like to actually be this person in their situation. Cognitive empathy is also referred to as perspective-taking, which lends itself to the idea of putting ourselves in someone else's shoes.

With cognitive empathy, you are trying to tap into the idea of placing yourself in someone else's situation and gaining a better understanding of their experience.

In moments when someone we care about is hurting, it can be easy for us to maintain a distance from it because we can see the big picture. For example, if a friend doesn't get a job they interviewed for, you can most likely see their disappointment. However, you may also recognize that they are talented and will likely find a great job soon.

On the other hand, when we are practicing cognitive empathy, we can meet people where they are and understand why they would be feeling sad or disappointed after not getting the job. We practice imagining what it might be like to be them at that moment, looking at the situation or circumstance from their perspective.

Emotional Empathy

Imagine sitting close to a loved one, such as your child, sibling, or close friend as they begin to cry. What they are experiencing likely has an impact on us, doesn't it? We might begin to feel sad as well. When we experience emotional empathy, we are moving from the cognitive perspective into a shared emotional experience.

Social psychology researchers Hodges and Myers describe emotional empathy in three parts:

  • Feeling the same emotion as the other person
  • Feeling our own distress in response to their pain
  • Feeling compassion toward the other person

They note that there is a positive correlation between emotional empathy and the willingness to help others.

In other words, it is more likely that someone who finds it easy to practice emotional empathy will be moved to help that person in need as well.

It might be easy to see the benefit of emotional empathy in the overall health and enjoyment of our most important relationships.

Other Types of Empathy

In addition to cognitive and emotional empathy, a person may also experience:

  • Affective empathy, which involves the ability to understand another person's emotions and respond appropriately.
  • Somatic empathy, which involves having a physical reaction in response to what someone else is experiencing is another way to show empathy. For example, if someone is feeling embarrassed, you may also blush or have an uneasy stomach.

Is Empathy Genetic?

Research has found that the ability to practice empathy is influenced by genetics. In fact, it is consistently shown that women are more likely to pick up on emotional cues and more accurately discern emotions than men.

In a research study conducted with the genetic testing and analysis company 23andMe, there was a specific genetic variant identified as related to our capacity to empathize, near the gene LRRN1 on chromosome 3, "which is a highly active part of the brain called the striatum."

It is suggested that activity in this part of the brain is connected with our ability to feel empathy. Although there is more research to be done, these findings are helping scientists discover more about the connections between genetic influence on the development and ability to feel empathy.

Nature vs. Nurture

Even though genetics have been found to influence our capacity for feeling empathy, there is much to say about our social learning experiences as well. You may have already heard the phrase "nature versus nurture." This phrase references a long-standing debate among researchers, arguing what they believe to have a greater influence on our behaviors, traits, and conditions.

Some researchers suggest that genetics are the primary influence, while others believe that our environment and social interactions can help us develop things like empathy.

Social Learning

The social learning theory, developed by psychologist Albert Bandura, combines elements of cognitive learning theory and behavioral learning theory. It is suggested that people can increase their capacity for empathy through modeling and experiencing empathy from others.

When a child has not had anyone give their emotional experiences any attention, time, or value, it is understandable how the child might likely continue to experience the world and relationships without this important skill. Here are some examples of things the child would have missed out on:

  • Being able to observe someone practicing empathy to know what it looks like
  • Experiencing someone empathize with them when they are in need
  • Having someone teach them the value of emotions
  • Learning how to build meaningful connections with people

Empathy helps to close an emotional gap between people, creating a connection and a shared experience. When we don't know what a shared emotional experience feels like with someone, it can be difficult to know how to do that with others.

The inability to empathize can lead to trouble at work, in relationships, within families, and within society.

Finding Balance

Cognitive and emotional empathy are wonderful partners and can be a fantastic pair when practiced with balance. The ability to take someone's perspective and understand what it might be like to be them or the ability to meet someone where they are emotionally and have a shared emotional experience can be a game-changer for most any relationship dynamic.

When people feel seen, heard, and understood, using both cognitive and emotional empathy, we can do great things together. This empathetic balance helps allow for things like:

  • Collaboration
  • Creativity
  • Emotional connection
  • Evaluation
  • Feeling safe
  • Identifying needs
  • Meeting needs
  • Negotiation
  • Problem-solving
  • Trust

Too Much Empathy

As beneficial and valuable as the skill of empathy is, it is suggested that too much empathy can be detrimental to one's emotional well-being, health, and relationships. Emotional empathy is a building block of connection between people. The shared emotional experience prompts us to move closer to someone, to comfort them, and to offer reassurance and help.

However, emotional empathy means that our bodies are responding to the emotions we are experiencing while in the presence of the other person and their emotional experience.

When there is a balanced practice of emotional empathy, we are able to allow space for sharing an emotional experience with another person while not letting our own emotional responses get in the way. When our vicarious emotional arousal becomes too great, it can actually get in the way of us being compassionate and empathizing.

Feeling emotionally dysregulated can become overwhelming and result in feeling burned out. Ultimately, this leaves you not wanting to practice empathy because it's too painful to be there for someone else.

Our ability to practice emotional empathy becomes a threat to our own well-being when it results in feelings of isolation, being misunderstood, and feeling inauthentic.

Not Enough Empathy

There are some people who are better at practicing cognitive empathy, yet who have a difficult time tapping into emotional empathy, as these two types of empathy are working from completely different systems of processing. This is the difference between cognitive processing and perspective-taking compared to emotional processing.

When there is an imbalance of empathy—leaning too heavily on cognitive empathy and not enough on emotional empathy—our connections with people could feel strained. Although the person you are trying to help or comfort may sense that you have an understanding of their situation, which can certainly feel helpful, it may leave them with the impression that they are a bit misunderstood, unseen, or unheard.

The shared emotional experience with that person is missing when there is too much cognitive empathy and not enough emotional empathy. The following is a simple example of what this might look like.

Example 1: Cognitive Empathy
  • Loved one: "My grandmother just died and we were really close." (Starts to cry.)

  • Person using cognitive empathy: "I'm sorry. I know you are sad and that what you are going through is hard."

Example 2: Emotional Empathy
  • Loved one: "My grandmother just died and we were really close." (Starts to cry.)

  • Person using emotional empathy: "I'm sorry to hear about your grandmother. I know you miss her. I'm here for you." (May become tearful or express sadness.)

Within this very simplistic illustration, we can get a sense of what it might feel like for the other person if we stopped with cognitive empathy and don't bring in the emotional empathy piece to the interaction.

The person receives the condolences for their grandmother passing away and knows you are trying to provide comfort, but there is no opportunity for the person to have a shared emotional experience with you. The shared emotional experience can feel quite comforting and healing to someone in need.

How to Practice Empathy

Practicing both cognitive and emotional empathy is challenging. It is believed that both can be learned with intentional and consistent practice. The unique challenge with emotional empathy is that in practicing, we are likely going to have to be vulnerable and in touch with our own emotional responses.

The ability to regulate our own emotional distress will be key, but it is something that can be very difficult for people to do. Still, practicing the balance of cognitive and emotional empathy can certainly help.

Potential Barriers to Empathy

  • How you were raised
  • How people treated you when you had emotional needs
  • What people taught you about emotion
  • Messages you received about the value of emotions
  • Fear of becoming overwhelmed
  • Fear of getting stuck in emotions with another person

Put Aside Your Viewpoints

We often don't realize how much our experiences and own beliefs are influencing how we perceive people and situations. Slowing ourselves down a bit to put those things aside can help us focus on the person in front of us and help us tune in better to what is happening for him or her.

Use Your Imagination

As people share with you, try to imagine what it is like to be them. Use the images they are sharing, their emotions, or their circumstances and try to place yourself there, just to see what it might feel like to be them in these moments.

Listen Intently

Many times we try to listen to people while already developing our response or defense to what they are saying. Not only are we not able to hear what they are saying, but we often miss key pieces of information that can help us better understand what they are trying to convey. Give yourself permission to turn down the volume on your own voice and turn up the volume on the other person's voice.

Be Curious

It can be helpful to come from a place of curiosity about someone as they are sharing with you. As you ask them questions about their experiences, you are letting them know you are actively listening and that you want to understand. This helps people feel seen and heard and it's a nice way to practice empathy.

Try Not to Fix

When we are around someone in need, especially when they are experiencing challenging emotions, it can be easy for us to want to jump in and fix it. We don't like to see people hurting and we often want to make them laugh, cheer them up, and help them look on the bright side. Even though you are trying to be helpful, this can leave people feeling unseen and unheard.

Just offer space for people to share, and remember that you are not responsible for "fixing" them.

A Word From Verywell

Even if you feel you never learned how to empathize with others, or never had an experience of anyone empathizing with you, remember that skills of empathy can be learned. There are many things we can do to begin practicing empathy in our homes, our workplaces, and our communities.

Was this page helpful?
Article Sources
Verywell Mind uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial process to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. Healey ML, Grossman M. Cognitive and affective perspective-taking: Evidence for shared and dissociable anatomical substratesFront Neurol. 2018;9:491. doi:10.3389/fneur.2018.00491

  2. Covey S. The 7 habits of highly effective people. New York, NY: Simon & Shuster; 2004.

  3. Main A, Walle EA, Kho C, Halpern J. The interpersonal functions of empathy: A relational perspective. Emot Rev. 2017;9(4):1-9. doi:10.1177/1754073916669440

  4. Ratka A. Empathy and the development of affective skillsAm J Pharm Educ. 2018;82(10):7192. doi:10.5688/ajpe7192

  5. Hodges SD, Myers MW. Empathy. In: Baumeister RF, Vohs KD. Encyclopedia of Social Psychology. Thousand Oaks, CA: Sage Publishing; 2007 doi:10.4135/9781412956253.n179

  6. Warrier V, Toro R, Chakrabarti B, et al. Genome-wide analyses of self-reported empathy: Correlations with autism, schizophrenia, and anorexia nervosaTransl Psychiatry. 2018;8(1):35. doi:10.1038/s41398-017-0082-6

  7. The genetics of empathy. 23andMe. Updated June 2017.

  8. Demetriou H. Nature versus nurture: The biology and psychology of empathy. In: Empathy, Emotion and Education. London: Palgrave Macmillan, London; 2018. doi:10.1057/978-1-137-54844-3_5

  9. Whitham S, Sterling L, Lin CE, Wood JJ. Social cognitive learning theory. In: Volkmar FR, ed, Encyclopedia of Autism Spectrum Disorders. Springer, New York, NY; 2013. doi:10.1007/978-1-4419-1698-3

  10. Szanto T, Krueger J. Introduction: Empathy, shared emotions, and social identityTopoi. 2019;38:153-162. doi:10.1007/s11245-019-09641-w

  11. Tone EB, Tully EC. Empathy as a "risky strength": A multilevel examination of empathy and risk for internalizing disordersDev Psychopathol. 2014;26(4 Pt 2):1547-1565. doi:10.1017/S0954579414001199

  12. Tamir M, Mauss IB. Social cognitive factors in emotion regulation: Implications for well-being. In: Nykliček I, Vingerhoets A, Zeelenberg M, eds., Emotion regulation and well-being. Berlin: Springer Science + Business Media; 2011. doi:10.1007/978-1-4419-6953-8_3

Additional Reading