Doctor On Demand Review

Easily video chat with a psychologist or psychiatrist

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3.3

Doctor On Demand

Doctor On Demand

  Doctor On Demand

What We Like
  • Live video chat

  • No subscription necessary

  • Service for both adults and children

  • Physical health services are also provided

  • Customer chooses the doctor or therapist

  • Appointments are available around the clock

  • Psychiatrists can prescribe medication

What We Don't Like
  • Higher priced than other online therapy services

  • Limited treatment options

  • Sessions are subject to audio/video quality

  • Features can feel overwhelming

  • Fewer therapists available compared to other online services

  • Video chat is the only option

  • Technical difficulties associated with sign-up process

  • Lack of customer service

  • If you live outside the country, you might not be able to use it

The Bottom Line

Doctor On Demand provides fast access to online psychologists and psychiatrists for anyone interested in live video chat sessions, but it's fairly more expensive than some other online therapy services.

3.3

Doctor On Demand

Doctor On Demand

  Doctor On Demand

Four individuals tested Doctor on Demand for one week to assess the site’s functionality and to evaluate how well board-certified physicians and licensed psychiatrists were able to deliver on-demand mental health treatment.

Overall, the testers felt Doctor on Demand provided a good variety of services and the site catered well to people seeking advice for quick issues or who need immediate help.

Many of the features were similar to other websites, but their main drawbacks were the sign-up process, technical issues, and the price. The payment process is also set up for individuals who live in the U.S., which meant one of our usual online therapy reviewers wasn’t able to try this service out.

The advantages of Doctor on Demand were the quick visits and the experience is similar to traditional therapy since you can video chat with the clinician.

Doctor On Demand
Doctor On Demand

Sign-Up Process: Fast (if you are inside the U.S.)

To sign up for Doctor on Demand, download the app from iTunes or Google Play store or access their online site. After answers a few questions you’ll be able to register for services. Once you have registered, select “See a Doctor Now.” You will be asked questions about your symptoms, allergies, and medications.

You can schedule an appointment to speak with a doctor, either for physical or mental health. Once you choose mental health, you can then choose either a psychologist for talk therapy or a psychiatrist if you want to consider medication.

The four people who tested this service were able to get an appointment with a therapist in anywhere from 24 hours to 4 days. One exception was in the case of a tester from outside of the U.S., which took 10 days.

There were varying opinions from our testers about the time it took to get to sign up and get an appointment. One evaluator said, “Honestly, I've been messing around with the site for about an hour and a half and have only run into issues. I have an account, but have not been able to actually get a doctor on video yet due to numerous site/technological issues.”

Doctor On Demand
Doctor On Demand

Doctor on Demand doesn’t require a subscription plan so it’s a great option for anyone who wants a quick consultation.

Ease of Use: More user-friendly on a mobile device than on the web app.

Some of the testers using the Doctor on Demand desktop web app ran into technical difficulties. One tester thought it had too many features, saying, “When first opening the website, it can be pretty overwhelming. Since they handle so many different patients, the website isn’t specifically geared toward just mental health. Once we started on the mental health track, the steps were much clearer, but it took a few minutes to get there. We took their free mental health assessment but then once we signed up with our therapist, we had to take it all over again.”

Doctor on Demand does emphasize the importance of selecting a therapist carefully. They allow you to view available therapists licensed in your state, read their biographies, and choose who you want to talk to. You may also choose to meet with the same therapist for future visits.

You can even opt to select your appointment time first and then see which therapists are available.

Therapy sessions are booked in either 25- or 55-minute sessions, and they are all video chats.

Doctor On Demand
Doctor On Demand

Areas Covered: Short-term emotional and mental health concerns.

Doctor on Demand reports, “Our diverse team of licensed psychiatrists and psychologists provide the emotional support you need from the privacy and ease of home. From talk therapy to medication management, our team is here to support your full mental wellbeing.”

Doctors may specialize in specific subject areas such as:

  • Anxiety
  • Depression
  • Postpartum
  • Relationships
  • Trauma & Loss
  • Screenings

While you can schedule more than one appointment with a mental health professional, you might find this service is also helpful for questions or consultation needs since it doesn’t require a subscription.

Counseling Qualification/ Effectiveness: Video chat sessions.

Each of their psychologists and psychiatrists go through a rigorous selection process to become a part of the Doctor on Demand network. Subsequently, each of them are monitored through a Quality Assurance/Quality Improvement Process.   

Doctor on Demand reports that: “The initial selection involves an interview with our Medical Leadership, as well as a thorough review of their clinical experience, training, licensure and questionnaire. This is then subjected to a NCQA/NPDB (National Committee for Quality Assurance)/(National Practitioner Data Bank) verification standard and background screen.”

Our testers' assessment of the doctors varied. One tester really liked her therapist, while another wrote, “I didn't quite gel with my doctor. He was nice enough, but he didn't seem like he really wanted to be talking with me. He failed to understand immediately what my ‘issue was’ and, rather than dive in deeper, he simply instructed me to find ‘another doctor’ who might be able to help me better, with 10 minutes still left in the call.”

While most online therapy sites offer services from a variety of licensed mental health professionals, Doctors on Demand only have psychologists and psychiatrists available.

Doctor On Demand
Doctor On Demand 

Types of Treatment Available

Many of the doctors have specialized training to treat specific issues. Treatments may include help with:

Privacy Policy: 

Your information is stored on their encrypted servers inside encrypted databases. Only strong-encryption APIs may access the data via the Doctor on Demand mobile application. Their system is also HIPAA-compliant.

Doctor On Demand
Doctor On Demand

Price:

For therapy, prices are $129 for a 25 minute-session and $179 for a 50-minute session.

For psychiatry, the initial visit is $299

These are the prices for patients without health insurance. But Doctor on Demand accepts many health insurance plans from companies including United Healthcare, Aetna, Humana, and Cigna. And they also give discounts to employees of multiple companies including American Airlines, Walmart, and Comcast.

They accept all major credit cards, such as: VISA, MasterCard, American Express, and Discover. You may also pay using your HSA or FSA debit card, as long as it has a VISA or MasterCard logo.

Unlike many online therapy sites that offer subscription plans, appointments are scheduled one at a time. 

You can choose what doctor you’d like to work with and schedule an appointment at your convenience.

Competition: Doctor on Demand vs. Talkspace

Like Doctor on Demand, Talkspace offers video chat sessions. Talkspace edges out Doctor on Demand in several ways, however. In addition to live video chats, they offer messaging services. Talkspace also offers a more affordable plan. Their $99 a week plan gives you unlimited messaging plus one live session per week.

Doctor on Demand, however, offers psychiatry services. Their psychiatrists can prescribe medication for a number of mental health conditions, such as depression and anxiety. Talkspace does not offer this service.

In addition, Doctor on Demand offers appointments with physicians who treat physical health conditions as well. This could be helpful to anyone who may be experiencing physical and mental health issues.

Most people may find Talkspace is a better option. But, for those who are looking to schedule an appointment with a mental health provider without the commitment of a subscription, Doctor on Demand may be the best option.

Final Verdict

Expensive, but you're also able to choose your therapist.

The four individuals who tested Doctor on Demand had mixed feelings. The most positive aspects included scheduling flexibility and the ability to see a psychiatrist who can prescribe medication if needed. The biggest concerns were the cost and the technical difficulties associated with the web app. Also, some testers did not like the fact that video chat was the only option.

Specs

  • Product Name Doctor On Demand
  • Price $129
  • Year Founded 2012
  • Mobile Platforms Android 4.4 or newer, iOS 11 or newer
  • HIPPA Compliant Yes
  • Payment Options All major credit cards (VISA, MasterCard, American Express, Discover)
  • Price 129 to $299/session
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