eTherapyPro Review

Convenient Affordable online therapy for those wishing to remain anonymous

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eTherapy Pro

eTherapy Pro

Verywell's Rating
2.7

The licensed therapists and counselors who use the online platform eTherapyPro offer affordable individual video, audio, and messaging sessions to adults, with the option to stay anonymous; however, the company failed to stand out in our survey results.

  • Pros & Cons
  • Key Facts
Pros & Cons
Pros
  • Below average cost

  • $5 for a three-day trial to ensure eTherapyPro is a good fitOffers a monthly subscription

  • Multiple ways to communicate with your therapist

  • Counselors who use the platform are licensed therapists with master’s degrees or above

  • Offers anonymous services

  • Easy to cancel

Cons
  • Does not accept insurance or provide a receipt for out-of-network reimbursement

  • No therapist bios available on website

  • No psychiatry or medication management services

  • No couples or group therapy

  • No diagnosis evaluations available

  • Does not provide addiction counseling

Key Facts
Price
$40 per week
Is Insurance Accepted?
No
Type Of Therapy
N/A
Communication Options
Audio, Messaging, Video Chat
HIPPA Compliant?
N/A
Is There an App?
Yes
Why Trust Us
55
Companies reviewed
5,775
Total users surveyed
350
Data points analyzed
We surveyed 105 users from each online therapy company and asked the companies to complete questionnaires. Then, we tested the services ourselves, conducted comprehensive data collection research, and evaluated our results with the help of three licensed therapists.

eTherapyPro is an online counseling platform that connects you with independent licensed mental health therapists and counselors. However, compared to the other companies we reviewed, it’s hard not to notice just how little information there is about the company online or in the news.

We were, for example, unable to find a date for when the company was founded or any information about who the founders were—and the company, for the second year in a row, did not respond to our questionnaire asking for more information, despite multiple attempts. Therefore, we had to rely exclusively on user survey data and our research to assess the company. 

We were unable to obtain new user data for our 2022 eTherapyPro review. The following user reviews reflect 2021 data.

Keep reading to see how eTherapyPro stacks up against its online therapy competition.

First Impression and Sign-up Process

When you arrive on the eTherapyPro’s homepage, it’s hard not to be disappointed with the design. The logo is green and similar to BetterHelp’s, which is a bit odd; plus, the fonts, blocks of text, and dark color scheme give it a dated feel.

eTherapyPro Homepage

The homepage features a top navigation bar and a stock photo with the words “Your Guide to Happiness” above an invitation to chat with a licensed therapist and start therapy. 

Scrolling down, there is a very brief explanation of how the service works, broken into three short statements: “Complete our online questionnaire;” “Your counselor will select you;” and “Talk with messages, voice, & video.”

From there, you scroll down through three separate blocks of text covering general information about online therapy. We couldn't help but notice a few typos within the text. At the very bottom of this text is the statement, “All of these factors make online therapy an appealing prospect for most patients. You can also try a few free therapy sessions to see if it works for you.” It’s important to note here that eTherapyPro no longer offers a free trial. New patients must pay $5 for a three-day consultation trial. 

At the very bottom of the page, a disclaimer lets you know the company is not a crisis service and directs you to the National Suicide Prevention Lifeline (now 988), or to call 911 if you’re in a crisis. Following that are links to the company’s Facebook, Twitter, and Google+ profiles, the latter of which has been shut down since April 2019, suggesting that the company does not update its website very regularly. The Twitter account has not been active since 2021. The Facebook page, however, does appear to be active. Below are links to the contact page, counselor career page, privacy policy, and terms of service.

We found that the most informative page for potential clients is the FAQ page, located in the top navigation bar. This is where you’ll find information about the company’s communication options, prices, therapist matching process, and more.

eTherapyPro FAQs

The company also has a number of other resources, including a blog with articles about various topics, ranging from why online therapy is a good option to finding the best online therapist, as well as a mental health-focused article talking about how to “Convert Your Weaknesses and Anxiety into Power.” 

Though, before you look to this resources for factual and reputable information, it’s important to note that in addition to a lack of author attribution for these articles, there is a disclaimer at the bottom of the blog page stating that “The views and opinions expressed in this post and any associated articles are those of the authors and do not necessarily reflect opinions or policies of eTherapyPro.These posts and articles are shared for your enjoyment and consideration. Read them or not at your sole discretion and liability. They are not intended to replace counseling services rendered by licensed professionals. Consult with your counselor before implementing any content from these articles into your life.”

The Resource tab also includes a link to an Anxiety landing page and another on Social Anxiety Disorder. This page provides a wealth of information on social anxiety; however, the articles also lack author accreditation, so there is no way to know if they were written by a mental health professional or a copywriter lacking the expertise to provide trustworthy information on the topic.

The Resource tab also includes a link to an Online Therapy page and side links to two pages: Therapist for Worthlessness and Sign of Toxic Relationship. The first page, Therapist for Worthlessness, provides information on feeling worthless, though the information is followed by the same disclaimer mentioned on the anxiety page, “…[T]he posts and articles are shared for your enjoyment and consideration. Read them or not at your sole discretion and liability.”

Sign [sic] of Toxic Relationship lists nine signs of being in a toxic relationship. However, instead of a disclaimer about the uncredited information, a statement reads, “If you see these signs of a toxic relationship in your life, we encourage you to reach out to us at eTherapyPro. We’re a well-established online therapy platform with many qualified and dedicated therapists.”

It’s worth noting that the company is also not very transparent about its history on its website. There is no “About Us” page like there is with many of the other companies we reviewed, nor is there any information about its founders. There is also some confusion about where the company is located: The “Contact Us” page lists its company address as in Sheridan, Wyoming, but the privacy policies say the company’s legal jurisdiction is in Colorado. This is confusing—and could be a red flag for users worried about the platform’s safety.

“Seventy-four percent of the users we surveyed reported that they either had a very good or excellent experience signing up for eTherapyPro."

To begin the sign-up process, clicking the blue “Start Therapy” button on the homepage leads you to an intake questionnaire with 14 questions about how you’re feeling today, challenges you’re facing, and areas of your life you’re hoping to improve. This intake questionnaire will also screen for thoughts of suicide or self-harm, ask whether you’ve been in therapy before, and collect some basic information such as where you live, your age, gender identity, sexual orientation, religious beliefs, and your relationship status.  The end of the questionnaire  inquires about whether you experience chronic pain and whether you’re on medication before prompting you to create your account.

Notably, if you would prefer to remain anonymous, you do not have to provide your full name when you create an account. You'll simply be asked to create a username—even your therapist won’t know your real name if you do not want them to. This is different from most of the other companies we reviewed.

In all, the intake process shouldn’t take more than five to 10 minutes. Once completed, the company will use your answers and an algorithm to match you with a therapist.

Once you provide payment information, the website states that you should hear from your therapist within 24 hours (unless you signed up over the weekend). However, our survey indicates that only 23% of users found that to be the case. Most found it took longer:

  • Thirty seven percent said they heard from them within two days.
  • Twenty percent said they heard from their therapist within the same week.
  • Eighteen percent said they heard within two weeks.
  • Two percent said it took longer than two weeks.

Cost

Compared to the other companies we reviewed, eTherapyPro’s prices are below average, making it a relatively affordable option. However, only 68% of the users we surveyed said they found the prices to be very good or excellent. It’s possible that they rated it lower because the company only offers one subscription option.

eTherapyPro's Prices Compared to Other Therapy Options

What Subscription Plan Does eTherapyPro Offer?

eTherapyPro subscription costs $55 per week or $180 billed monthly.

The subscription includes:

  • Unlimited messaging with your therapist
  • The option of scheduling live chat, video, or phone sessions as needed

Since the company did not respond to our questionnaire (and the website did not specify), we were unable to determine how many sessions you can schedule per month or whether there is a cap.

Is There a Free Trial?

While at one time eTherapyPro offered a free trial, that is no longer the case. There is now a $5 fee to test drive the service for three days. Unless you cancel on the third day, you will automatically be charged once the trial ends.  

Even though there are buttons on the website labeled “Free Trial,” we can confirm this is misleading. We followed the free trial link to a sign-up page that ultimately offered a $5 three-day trial if we opted to sign up for either weekly or monthly therapy sessions. The $5 trial is supposed to give you unlimited talk, text, and video consultations. However, we cannot confirm what “unlimited” truly means.

Does eTherapyPro Accept Insurance?

eTherapyPro does not accept insurance nor provide superbills for clients to submit to their insurers for out-of-network reimbursement, unlike nearly all of the company's competitors. The company insists that the cost of the service is lower than most copays, so there is no need to bill your insurance provider. However, this is not always the case, so check with your insurance company if you have questions.

Can You Change or Cancel Your Subscription?

You can cancel at any time through your online portal as long as it's ahead of your billing date. 

Be aware: If you cancel mid-month, your subscription will run until the end of the billing period, and you will not be reimbursed for any unused sessions.

Are There Discounts Available?

There are no discounts.

Ease of Use

All communication with your therapist takes place via your private portal or the app. Seventy-eight percent of the users we surveyed said the platform was very good or excellent in terms of user-friendliness and ease of use. It’s worth noting, though, that while the company allows you to message your therapist whenever you want, it does not guarantee a time frame during which you'll hear back.

Still, seventy-six percent of survey respondents reported that the speed at which they heard a response from the therapist was either very good or excellent.

eTherapyPro prioritizes messaging-based therapy, which is why it makes no mention on its website of how many live sessions you might be able to schedule in a month. You’ll be able to request those live sessions individually with your therapist in the portal.

Seventy-five percent of survey respondents thought the video quality in their live sessions was either very good or excellent.

If you do not like the therapist you’re currently working with, you can change by emailing the company through the contact form located on the website. Once you send a change of request email, the website states that you should hear back from the company about your new match within 24 to 48 hours.

Of those we surveyed, 69% said they found the switching process easy or very easy—which is lower than the average number of users who said the same at the other companies we reviewed. This is likely because emailing (and then waiting one to two days) for a new therapist that you cannot choose is a lot less convenient than the switching process at other companies. 

Therapists' Qualifications and Quality of Care

eTherapyPro does not disclose how many therapists are associated with the platform, though presumably there is a good number since the company serves all 50 states as well as international users. All therapists are licensed by the state in which you seek counseling, so it’s safe to assume that there are at least hundreds of therapists working with eTherapyPro.

Eighty-four percent of users said they were either satisfied or very satisfied with the therapist options available.

All therapists and counselors have at least their master’s degree and the clinical hours required by their state for their license. Of the users we surveyed, 77% said they found the therapists’ qualifications to be either very good or excellent.

eTherapyPro's privacy policy caught our eye, as it notes that the company:
“assume[s] no responsibility for the action, inaction, counsel, or any doing of these Counselors with Users of this site. We do not make any warranties as to the services of your counselor. We cannot guarantee that their work with you will be relevant, helpful, satisfactory, or up to your standards.... [U]sers work with Counselors at their own risks. If you are unwilling to accept these risks, do not use the platform.”

While several other online therapy companies work as referral services or employ therapists as independent contractors, this wording is unlike the language we found in the Terms of Use of any of eTherapyPro’s competitors. It might give potential users pause before subscribing.

Since eTherapyPro did not return our questionnaire, we do not have additional information about how the company screens its therapists or how long these professionals are associated with the company. We do not know what turnover is like. 

What we do know, though, is that it appears that clients have to switch therapists a few times before finding the right match, as only 4%t stayed with the first therapist they were assigned:

  • Thirty-nine percent reported having seen two different eTherapyPro therapists.
  • Thirty-four percent said they had seen three therapists.
  • Twenty-three percent reported having seen four or more.

Types of Therapy Offered

eTherapyPro, unlike many of the other companies we reviewed, does not provide details on what therapeutic techniques are used in the session. Since the therapists are independent contractors, it’s very likely that the techniques vary by each individual therapist. 

The company does say that its services can help people with the following mental health concerns:

  • Anxiety
  • Depression
  • Stress management
  • Sexuality Issues
  • Family issues
  • Work stress

eTherapyPro does not have psychiatrists on staff, and therefore does not offer medication management services.

Privacy Policies

eTherapyPro takes a number of steps to protect client privacy. As noted above, you can register with a username and do not have to disclose your real name to your therapist. While the company does take your name and address for payment (which requires you to divulge your name), this information is secured through Stripe and is used solely for the purpose of billing. 

According to the privacy policy, the online platform is HIPAA-compliant and uses layers of encryption to protect the data stored on the site. 

Because the company does not make any diagnostic evaluations or official diagnoses, there are no medical records kept. As a result, you cannot request a copy of your records from the company as you can with other sites. 

If, during your treatment, your therapist decides you need more help than they can offer, a different type of therapy, or medication, the company will refer you to a local resource that is a better fit. The website does post links to the suicide hotline in case of crisis. 

Overall Client Satisfaction

Overall, eTherapyPro didn’t stand out in our user surveys. Only 68% rated the services they received through the company as either very good or excellent, and only 70% said its value was very good or excellent for the money spent.

Both of these numbers were much lower than the average number of respondents that said the same at the other 32 companies we reviewed. 

Sixty-nine percent of those who had used other online therapy services said that eTherapyPro was better or much better than their previous online service, which is also lower than the average.

Continuing with the theme, 15% said it was worse or much worse than their previous service—the highest dissatisfaction rate of all 33 companies we reviewed. 

While 76% of users said they were likely to still be working with a therapist from eTherapyPro a year from now, this rating is 11% lower than average.

Only 85% of users reported that they were either likely or very likely to recommend someone like them to eTherapyPro; 91% was the average for the other companies we reviewed.

Is eTherapyPro Right For You?

eTherapyPro appears to be a relatively cost-effective option for someone looking for convenient therapy who doesn’t mind if they mostly communicate with their therapist through messages, rather than a live session.

The price of $180 a month is less expensive than Talkspace’s messaging-based plan, for example. Plus, the lack of guaranteed response time or live sessions per month might also not bother those who work atypical hours or struggle to make time for therapy at a set time per week. 

However, if you’re looking for in-depth therapy or you live with a more serious mental health condition such as severe depression or PTSD, there are other services that offer more comprehensive treatment—and some for lower prices too.

There are multiple other companies that offer a guaranteed response time from your therapist, the option to pick who you work with, and additional services such as medication management, couples therapy, or group sessions. 

Note that eTherapyPro is not designed to be an emergency service. People struggling with suicidal thoughts, who are in crisis, or need inpatient care are not a good fit for this service. It's also not right for those with psychotic disorders or a history of psychosis, and the company’s services are not open to anyone under the age of 18. 

eTherapyPro vs. Online-Therapy.com

Both eTherapyPro and Online-Therapy.com offer mental health services to users in 50 states and internationally. Both choose your licensed therapist for you and only offer individual treatment.

Neither company offers psychiatry, medication management, relationship counseling, family therapy, teen therapy, or group therapy.

However, Online-Therapy.com is very clear that its focus is on cognitive behavioral therapy, while eTherapyPro is vague about what therapeutic techniques therapists utilize in sessions. Online-Therapy.com also offers a number of additional resources when you subscribe so you can work on your mental health outside of the session, such as journaling assignments, yoga, and self-led worksheets. Both companies utilize client portals to book appointments or communicate with your therapist.

Online-Therapy.com has a more modern website than eTherapyPro. The site is easier to navigate and includes a more up-to-date blog and additional resources on mental health conditions. 

Both companies are subscription-based, but there are some notable differences:

  • Online-Therapy.com offers three plans, which range from $160 per month to $320 per month. All plans give you access to additional resources and daily messages with your therapist, but the more expensive plans offer you either weekly or bi-weekly 30-minute, live sessions with your therapist. 
  • eTherapyPro only offers one plan, which costs $55 per week or $180 per month and includes unlimited messaging with your therapist as well as the option of scheduling live sessions. The company does not guarantee a certain number of live sessions with your subscription, though, and it does not disclose the length of these live sessions prior to signing up. 

Neither company accepts health insurance, though Online-Therapy.com allows payments to be made with an HSA or FSA card.

Website Comparison: eTherapyPro vs Online-Therapy.com

In terms of user satisfaction, Online-Therapy.com fared better across the board:

  • Seventy-four percent of Online-Therapy.com users said the services they received were very good or excellent, compared to only 68% at eTherapyPro who said the same.
  • Eighty-seven percent of Online-Therapy.com users said it was likely or very likely they’d still be seeing a therapist from the company a year from now; only 76% said the same at eTherapyPro. 
  • Ninety-one percent of Online-Therapy.com clients said they were either likely or very likely to recommend someone to the company, compared to 85% at eTherapyPro.
  • Of the users who had tried more than one online therapy company, 75% said Online-Therapy.com was better or much better than the others they’d tried. At eTherapyPro, that number was 69%.

Final Verdict

eTherapyPro is an online therapy company that offers counseling and therapy via messaging, audio, and video platforms. Its subscription price is below average compared to its competitors, which might be a draw for some people. However, the company isn’t very transparent about what its subscription includes prior to sign-up, you cannot view therapist profiles, nor can you be sure if your needs will be met given its lack of information on what mental health conditions are treated, as well as no medication management. It’s likely most users will be better served by looking elsewhere for online therapy.

Methodology

Our methodology for evaluating online therapy companies is comprehensive and data-driven. As mentioned above, we sent questionnaires to 33 companies and surveyed 100 current users of each in order to gather qualitative and quantitative data about each company and its users’ experiences.

Specifically, we evaluated each company on website usability, sign-up process, subscription offerings, client privacy protections, and ease of changing therapists. We then looked at therapist qualifications, the types of therapy offered, quality of care, client-therapist communication options, session length, and the therapist assignment process. Finally, we assessed cost, value for money, whether the companies take insurance, overall user satisfaction, and the likelihood clients would recommend them.

By Mary K. Tatum, MS, LMHC
Mary is a licensed mental health counselor and psychotherapist with 15 years of experience working in the psychology field. She earned a Bachelor of Science in psychology from Bluefield College and a Master of Science in Psychology from Palm Beach Atlantic University. She began in social work and then moved to drug rehab settings, working as a therapist, group facilitator, and clinical director. She specializes in family dynamic systems, trauma recovery, improving resilience, addiction recovery, and the psychology of successful business management.

Edited by
Simone Scully
simone-scully-verywell

Simone is the health editorial director for performance marketing at Verywell. She has over a decade of experience as a professional journalist covering mental health, chronic conditions, medicine, and science.

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and
April McCormick
April McCormick

April is the health editor for performance marketing at Verywell, where she oversees family health, wellness, and lifestyle content. Her work has appeared in Time, Parents Magazine, The Huffington Post, TripSavvy, Parenting.com, First Time Mom and Dad, Mama Mia, All4Women, the New York Times Bestseller, A Letter To My Mom, and more.

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