eTherapyPro Review

Access flexible and affordable online counseling from home

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2.7

eTherapyPro

eTherapyPro

eTherapyPro is a subscription-based online therapy company that offers online counseling via messaging, audio, or video session for below-average prices. However, it focuses only on individual therapy for adults and does not accept health insurance.

Pros
  • Below average cost

  • Free trial offered

  • Offers a monthly subscription

  • Multiple ways to communicate with your therapist

  • Staff are all licensed therapists with master’s degrees or above

  • Offers anonymous services

  • Easy to cancel

Cons
  • Does not accept insurance

  • Does not provide receipt for out-of-network reimbursement

  • No info on session length on website prior to signup

  • No guaranteed number of weekly live sessions

  • No therapist bios posted on website

  • No psychiatry or medication management services

  • No couples or group therapy

  • No diagnosis evaluations available

  • Have to provide a credit card before starting the free trial

  • Does not provide addiction counseling

2.7

eTherapyPro

eTherapyPro

eTherapyPro is an online counseling platform that connects you with licensed therapists and counselors for mental health support. However, compared to the other companies we reviewed, it’s hard not to notice just how little information there is about the company online or in the news. We were, for example, unable to find a date for when the company was founded or any information about who the founders were—and the company did not respond to our questionnaire asking for more information.

To fairly and thoroughly review eTherapy Pro against its competitors, we surveyed 100 current users from 33 different online therapy platforms in order to gain insight into their experiences. We also sent a questionnaire directly to each company to get more detailed information about their offerings. These surveys and questionnaires allowed us to directly compare offerings, quality of service, and client satisfaction across companies. We used the feedback from the client questionnaire to evaluate user satisfaction and perception of quality. 


As noted above, eTherapy Pro did not respond to our questionnaire, despite multiple attempts to contact them, which hindered our ability to gain as much insight into the company and its goals as we were able to with some of its competitors. We had to rely exclusively on user survey data in order to assess the company. Keep reading to see how eTherapy Pro stacks up against its online therapy competition.

First Impression and Sign-up Process

When you arrive on the eTherapyPro’s homepage, it’s hard not to be disappointed with the design. The logo is green and similar to BetterHelp’s, which is a bit odd; plus, the dark color scheme of the site gives it a dated feel. The font used for text also feels a little old too.

eTherapyPro Homepage

It’s also impossible to not notice how sparse the homepage is. The landing page features a top navigation bar and a stock photo with the words “Your Guide to Happiness” above an invitation to chat with a licensed therapist today and start therapy. You’ll also find two prompts to download the app on Apple or Google Play. Scrolling down, there is a very brief explanation of how the service works, then another stock photo letting you know that you get a three-day free trial if you give it a try with another prompt to start therapy. 

At the very bottom of the page is a disclaimer letting you know the company is not a crisis service and directing you to the National Suicide Prevention Lifelines or to call 911 if you’re in a crisis. Following that are links to the company’s Facebook, Twitter, and Google+ (which has been shut down since April 2019, suggesting that the company does not update its website very regularly.) At the very bottom are links to the contact page, counselor career page, privacy policy, and terms of service.

Like with many of the companies we reviewed, the most informative page for potential clients is the FAQ page, located in the top navigation bar. This is where you’ll find information about the company’s communication options, prices, therapist matching process, and more.

eTherapyPro FAQs

The company also has a number of other resources, including a blog and general information about anxiety and online therapy. You can find these pages on the top navigation bar too if you click the arrow symbol beside “Resources.” As of mid-November 2021, however, the blog has not been updated since August 30th.  It’s also hard not to notice that the only mental health condition eTherapyPro has general information about on its website is anxiety; most other companies we reviewed featured pages on a number of conditions they treat, including depression.

It’s worth noting that the company is also not very transparent about its history on its website. There is no “About Us” page like there is with many of the other companies we reviewed, nor is there any information about its founders. There is also some confusion about where the company is located: The “Contact Us” page lists its company address as in Sheridan, Wyoming, but the privacy policies say the company’s legal jurisdiction is in Colorado. This is confusing—and could be a red flag to users worried about the safety of the platform.

Seventy-four percent of the users we surveyed reported that they either had a very good or excellent experience signing up for eTherapyPro.

To begin the sign-up process, click the blue “Start Therapy” button on the homepage, which will lead you to an intake questionnaire with 15 questions about how you’re feeling today, what challenges you’re facing, and what areas of your life you’re hoping to improve. This intake questionnaire will also screen you for thoughts of suicide or self-harm, ask you whether you’ve been in therapy before, and collect some basic information such as where you live, your age, gender identity, sexual orientation, religious beliefs, and your relationship status.  The end of the questionnaire will ask you about whether you experience chronic pain and whether you’re on medication, before prompting you to create your account.

It’s worth noting that you do not have to provide your full name when you create an account: You simply create a username. This is different than most of the other companies we reviewed. Even your therapist won’t know your name if you do not want them to—you can remain fully anonymous.

In all, the intake process shouldn’t take you more than five to 10 minutes. Once completed, the company will use your answers and an algorithm to match you with a therapist. Once you provide payment information, the website states that you should hear from your therapist within 24 hours, unless you signed up over the weekend. However, our survey indicates that only 23% of users found that to be the case. Most found it took longer:

  • Thirty-seven percent said they heard from them within two days.
  • Twenty percent said they heard from their therapist within the same week.
  • Eighteen percent said they heard within two weeks.
  • Two percent said it took longer than two weeks.

Cost

Compared to the other companies we reviewed, eTherapyPro’s prices are below average, making it a relatively affordable option. However, only 68% of the users we surveyed said they found the prices to be very good or excellent. It’s possible that they rated it lower because the company only offers one subscription option.

What Subscription Plan Does eTherapyPro Offer?

eTherapyPro subscription costs $40 per week. You’re billed every four weeks for $160 (so roughly once a month.)

The subscription includes:

  • Unlimited messaging with your therapist
  • The option of scheduling live chat, video, or phone sessions as needed

Since the company did not respond to our questionnaire (and the website did not specify), we were unable to determine how many sessions you can schedule per month or whether there is a cap. 

Is There a Free Trial?

Every new subscriber gets a three-day free trial, though you are required to provide your payment information ahead of your trial.  

Does eTherapyPro Accept Insurance?

The company does not accept insurance—and it doesn’t provide a receipt for reimbursement, which is disappointing because almost all of its competitors do at least that. 

Can You Change or Cancel Your Subscription?

You can cancel at any time through your online portal as long as it's ahead of your billing date. 

Be aware: If you cancel mid-month, your subscription will run until the end of the billing period; you cannot be reimbursed for the remaining weeks. 

Are There Discounts Available?

No, there are no discounts.

Ease of Use

All communication with your therapist takes place via your private portal or the app. Seventy-six of the users we surveyed said the platform was very good or excellent in terms of user-friendliness and ease of use. It’s worth noting, though, that while the company allows you to message your therapist whenever you want, it does not guarantee a timeframe to hear back from them.

Still, 76% of survey respondents reported that the speed at which they heard a response from the therapist was either very good or excellent.

eTherapyPro prioritizes messaging-based therapy, which is why it makes no mention on its website of how many live sessions you might be able to schedule in a month with your therapist. You’ll be able to request those live sessions individually with your therapist in the portal.

Seventy-five percent of survey respondents thought the video quality in their live sessions was either very good or excellent.

If you do not like the therapist you’re currently working with, you can change by emailing the company through the contact form located on the website. Once you send a change of request email, the website states that you should hear back from the company within 24-48 hours with your new match.

Of those we surveyed, 69% said they found the switching process easy or very easy—which is lower than the average number of users who said the same at the other companies we reviewed. This is likely because emailing—and then waiting one to two days—for a new therapist that you cannot choose is a lot less convenient than the switching process at other companies. 

Therapists' Qualifications and Quality of Care

eTherapyPro does not disclose how many therapists are associated with the platform, though presumably there is a good number since the company serves all 50 states, as well as international users. All therapists are licensed with the state in which you seek counseling, so it’s safe to assume that there are at least hundreds of therapists working with eTherapyPro.

Eighty-four percent of users said they were either satisfied or very satisfied with the therapist options available.

All therapists and counselors have at least their master’s degree and the clinical hours required by their state for their license. Of the users we surveyed, 77% said they found the therapists’ qualifications to be either very good or excellent.

eTherapyPro caught our attention because in the Privacy Policy, it notes that the company “assume[s] no responsibility for the action, inaction, counsel, or any doing of these Counselors with Users of this site. We do not make any warranties as to the services of your counselor. We cannot guarantee that their work with you will be relevant, helpful, satisfactory, or up to your standards,” and that “users work with Counselors at their own risks. If you are unwilling to accept these risks, do not use the platform.”

While several other online therapy companies work as referral services or employ therapists as independent contractors, this wording is unlike the language we found in the Terms of Use of any of eTherapyPro’s competitors. It might give potential users pause before subscribing.

Since eTherapyPro did not return our questionnaire, we do not have additional information about how the company screens its therapists or how long these professionals stay associated with the company. We do not know what turnover is like. 

What we do know, though, is that it appears that clients have to switch therapists a few times before finding the right match as only 4% stayed with the first therapist they were assigned.

  • Thirty-nine percent reported seeing two different eTherapyPro therapists.
  • Thirty-four percent reported seeing three therapists.
  • Twenty-three percent reported seeing four or more.

Types of Therapy Offered

eTherapyPro, unlike many of the other companies we reviewed, does not provide details on what therapeutic techniques are used in session. Since the therapists are independent contractors, it’s very likely that the techniques vary by each individual therapist. 

The company does say that its services can help people with the following mental health concerns:

  • Anxiety
  • Depression
  • Stress management
  • Sexuality Issues
  • Family issues
  • Work stress

eTherapy Pro does not have psychiatrists on staff and therefore does not offer medication management services. 

Privacy Policies


eTherapyPro takes a number of steps to protect client privacy. As noted above, you can register with a username and do not have to disclose your real name to your therapist. While the company does take your name and address for payment (which requires you to divulge your name), this information is secured through Stripe and is used solely for the purposes of billing. 

According to the Privacy Policy, the online platform is HIPAA compliant and uses layers of encryption to protect the data stored on the site. 

Because the company does not make any diagnostic evaluations or official diagnoses, there are no medical records kept. As a result, you cannot request a copy of your records from the company as you can with other sites. 

If during your treatment, your therapist decides you need more help than they can offer, a different type of therapy, or medication, the company will refer you to a local resource that is a better fit. The website does post links to the suicide hotline in case of crisis. 

Overall Client Satisfaction

Overall, eTherapyPro didn’t stand out in our user surveys: Only 68% rated the services they received through the company as either very good or excellent, while only 70% said its value was very good or excellent for the money spent. Both of these numbers were much lower than the average number of respondents than said the same at the other 32 companies we reviewed. 

Only 69% who had used other online therapy services said that eTherapy Pro was better or much better than their previous online service, which was also lower than the average.

Fifteen percent said it was worse or much worse than their previous service—that was the highest dissatisfaction rate of all 33 companies we reviewed. 

While 76% of users said they were likely to still be working with a therapist from eTherapyPro a year from now, this too was lower than the average (87%) number that said the same of the other companies we reviewed. More telling is the fact that 12% said it was unlikely or very unlikely they’d still be working with an eTherapyPro assigned therapist, which is the second-highest percentage of clients who said that of any other company we reviewed.

Only 85% of users reported that they were either likely or very likely to recommend someone like them to eTherapy Pro; 91% was the average for the other companies we reviewed.

Is eTherapyPro Right For You?

eTherapyPro appears to be a relatively cost-effective option for someone looking for convenient therapy who doesn’t mind if they mostly communicate with their therapist through messages, rather than a live session. The price of $160 a month is less expensive than Talkspace’s messaging-based plan, for example. Plus, the lack of guaranteed response time or live sessions per month might also not bother those who work odd hours or struggle to make time for therapy at a set time per week. 

However, if you’re looking to do in-depth therapy or you live with a more serious mental health condition such as severe depression or PTSD, there are other services that offer more comprehensive treatment—some for lower prices too. There are multiple other companies that offer a guaranteed response time from your therapist, the option to pick who you work with, or additional services such as medication management, couples therapy, or group sessions. 

Note that eTherapyPro is not designed to be an emergency service. People struggling with suicidal thoughts, who are in crisis, or need inpatient care are not a good fit for this service. It's also not right for those psychotic disorders or a history of psychosis, and the company’s services are not open to anyone under the age of 18. 

eTherapyPro vs. Online-Therapy.com

Both eTherapyPro and Online-Therapy.com are companies that offer mental health services to users in 50 states and internationally. Both choose your licensed therapist for you and only offer individual treatment.

Neither company offers psychiatry, medication management, relationship counseling, family therapy, teen therapy, or group therapy.

However, Online-Therapy.com is very clear that its focus is on CBT-therapy, while eTherapyPro is vague about what therapeutic techniques therapists utilize in session. Online-Therapy.com also offers a number of additional resources when you subscribe so you can work on your mental health outside of the session, such as journaling assignments, yoga, and self-led worksheets. Both companies utilize client portals to book appointments or communicate with your therapist.

Online-Therapy.com has a more modern website than eTherapyPro. The site is easier to navigate and includes a more up-to-date blog and additional resources on mental health conditions. 

Both companies are subscription-based, but there are some notable differences:

  • Online-Therapy.com offers three plans, which range from $160 per month to $320 per month. All plans give you access to additional resources and daily messages with your therapist, but the more expensive plans offer you either weekly or bi-weekly 30-minute, live sessions with your therapist. 
  • eTherapyPro only offers one plan, which costs $160 per month and includes unlimited messaging with your therapist as well as the option of scheduling live sessions. The company does not guarantee you a certain number of live sessions with your subscription, though, and it does not disclose prior to signup how long these live sessions are. 

Neither company accepts health insurance, though Online-Therapy.com allows payments to be made with an HSA or FSA card.

In terms of user satisfaction, Online-Therapy.com fared better across the board:

  • Seventy-four percent of Online-Therapy.com users said the services they received were very good or excellent, compared to only 68% at eTherapyPro who said the same.
  • Eighty-seven percent of Online-Therapy.com users said it was likely or very likely they’d still be seeing a therapist from the company a year from now; only 76% said the same at eTherapyPro. 
  • Ninety-one percent of Online-Therapy.com clients said they were either likely or very likely to recommend someone to the company, compared to 85% at eTherapyPro.
  • Of the users who had tried more than one online therapy company, 75% said Online-Therapy.com was better or much better than the others they’d tried. At eTherapyPro, that number was 69%.
Final Verdict

eTherapyPro is an online therapy company that offers counseling and therapy via messaging, audio, and video platforms. Its subscription is below average in terms of price compared to its competitors, which might be a draw for some people. However, the company isn’t very transparent about what its subscription includes prior to sign-up, and given its focus on individual therapy with no medication management, most users will likely be better served by looking elsewhere for online therapy.

Methodology

Our methodology for evaluating online therapy companies is comprehensive and data-driven. As mentioned above, we sent questionnaires to 33 companies and surveyed 100 current users of each in order to gather qualitative and quantitative data about each company and its users’ experiences.

Specifically, we evaluated each company on website usability, sign-up process, subscription offerings, client privacy protections, and how easy it is to change therapists. We then looked at therapist qualifications, the types of therapy offered, quality of care, client-therapist communication options, session length, and the therapist assignment process. Finally, we assessed cost, value for money, whether the companies take insurance, overall user satisfaction, and the likelihood clients would recommend them.

Specs

  • Product Name eTherapyPro
  • Price $160
  • Year Founded Not disclosed
  • Insurance Accepted? No
  • HIPAA Compliant Yes
  • Platforms Messaging, live video, live audio
  • Payment Options All major credit cards
  • App Available? (Y/N) Yes
Edited by
Simone Scully
simone-scully-verywell

Simone is the health associate editorial director for performance marketing at Verywell. She has over a decade of experience as a professional journalist covering mental health, chronic conditions, medicine, and science.

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