Grace Wellness Center Online Therapy Review

Convenient and affordable Christian-focused online therapy

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Grace Wellness Center

Grace Wellness Center

Verywell's Rating
2.8

Grace Wellness Center helps individuals, couples, and families thrive online or over the phone. Its therapists and counselors can provide Christian therapy services using less widely used techniques, like Splankna therapy.

  • Pros & Cons
  • Key Facts
Pros & Cons
Pros
  • Licensed therapists on staff

  • Offers individual, family, couples, and group counseling

  • HIPAA- and HITECH-compliant pay-as-you-go service

  • Therapy via phone, video, and in-person sessions

  • Accepts some insurance policies

  • You can choose your own therapist

  • Therapist bios posted on the site

  • Coaching and counseling sessions available worldwide

  • Discounted and sliding scale rates available

Cons
  • Not all providers offer couples, group, or family counseling

  • No subscription or membership discounts

  • In-person sessions in the Pittsburgh area only

  • Non-Pennsylvania residents may only receive counseling

  • Relatively small team of providers 

  • Difficult to find information on the website 

  • Vague statement of faith

  • Not all of its therapeutic approaches have been thoroughly studied

Key Facts
Price
$55 to $150 per session
Is Insurance Accepted?
Yes
Communication Options
Audio, Video Chat
HIPPA Compliant?
N/A
Is There an App?
No
Does it Accept HSA/FSA?
No
Why Trust Us We surveyed 100 users from each online therapy company and asked the companies to complete questionnaires. Then, we conducted comprehensive research with a psychotherapist. Read our Full Methodology
33 Companies reviewed
3,497 Total users surveyed
300 Data points analyzed

Stephen and Jeana Luther founded Grace Wellness Center in 2009 to combine their respective passions for counseling and chiropractic care with their Christian beliefs. The practice spread to 26 physical locations in western Pennsylvania and is now available via phone and online video sessions. 

Grace Wellness Center’s 25 licensed and/or certified therapists, counselors, coaches, and pastors each have their own specialties and preferred focuses, but as a whole, the company offers therapy to individuals, parents, and couples. The company also offers other “wellness” services, including spinal manipulations and diet. 

Grace Wellness Center did not respond to our questionnaire, despite multiple attempts to contact a company representative. This hindered our ability to gain as much insight into the company and goals as we were able to with some of its competitors. We had to rely exclusively on user survey data and our own research in order to assess the company.

Keep reading to see how Grace Wellness Center stacks up against its online therapy competition.

First Impressions and Sign-up Process 

Grace Wellness Center’s website is visually appealing but much sparser in terms of actual information than many of the other companies we reviewed. The homepage begins with a large photo of a person walking toward a church, overlaid with the text, “Reclaim your life through Christian counseling and coaching,” followed by a button labeled, “Get help now.” 

Grace Wellness Center Online Therapy Homepage

Below is a video featuring actual staff members and clinic locations that summarizes the specialized forms of counseling that Grace Wellness Center offers. The company has added other short videos to its site where appropriate, which are sometimes more informative than the site's written content. The production quality varies by video—some have shaky camera work and odd camera angles, for instance.

The remaining information on the homepage consists of an invitation to learn more about the three types of services the company provides—counseling, coaching, and wellness—a list of its 26 locations around the Pittsburgh area (but no links to the addresses), and a prompt to sign up for online or phone counseling.

There’s a large, circular icon of a chat box in the bottom right-hand corner of every page; click it if you’d like to begin a text message conversation with a member of the Grace Wellness Center team. Unfortunately, the icon can cover text on the page and sometimes maximizes the chatbox without being clicked on. 

The 33 companies we reviewed tended to offer resources such as worksheets, national phone numbers, descriptions of various mental health struggles, and links to other resources such as suicide prevention hotlines and crisis resources, as well as links to important information like privacy policies, terms and conditions, and FAQ pages.

However, Grace Wellness Center’s website is not as easy to navigate. It lacks a footer with links to the aforementioned information, and the popup sidebar accessed using the three-horizontal-line menu in the top right corner primarily features the types of counseling and coaching services the company provides. The site also lacks a pricing page, instead presenting this information halfway down the page on online and phone counseling.

It’s worth noting that while Grace Wellness Center’s site features a testimonials page, there are only eight, all from 2017—which makes the site feel outdated.

Seventy-nine percent of respondents reported having had a very good or excellent experience when they signed up for services with Grace Wellness Center.

The site’s many prompts to schedule an intake appointment online or call the main office for additional information make it easy to begin the signup process and answer any questions you may have. 

To sign up for counseling, click “Get help now” on the main page to submit a brief contact form that includes your name, email address, phone number, and a message stating what kind of therapy services you’re looking for: counseling and therapy, life and wellness coaching, marriage and relationship counseling and coaching, parent and family counseling and coaching, sexual addiction recovery counseling, or other. Then, click “confirm consult” to be contacted by a Grace Wellness Center team member.

The website also has a ”Purchase counseling” page, where you can pay for therapy sessions—presumably after you’ve signed up and been matched with a therapist, though the website isn’t very clear. This page prompts you to enter a whole number representing the amount you wish to pay, but it does not display the pricing information here, which is potentially confusing. To view session prices, click “Counseling” in the sidebar and then “Online and phone counseling.” The relevant information is listed halfway down the page, under the “Fee structure” subheading. 

The website also offers the option to do a Thrive assessment, which involves providing contact info and indicating which types of relationship and/or mental health issues have led you to pursue therapy. The next page contains the actual assessment, prompting users to rate how they’re doing on a scale of one to five in areas such as friends/family, spiritual life, physical health, romantic life, and finances. The final item to rate in each subsection is, “I am ready to do the work God is calling me to do in this area of my life”; this may deter some therapy seekers who are looking for services that are religious-friendly but not completely religious-focused.

Cost

Whether you see a Grace Wellness Center provider online or in person, each session is purchased individually rather than as part of a monthly membership. 

Only seventy-six percent of clients surveyed considered Grace Wellness Center’s services to be a very good or excellent value, which is lower than the average who said the same at the other companies we reviewed. This is because the company’s prices are undoubtedly high compared to the others we reviewed. 

The company offers three tiers of prices for therapy sessions, based on the experience level of the therapist you work with:

  • Tier 1: $55 per session with counselors in training (but under the supervision of licensed colleagues)
  • Tier 2: $125 per session with masters-level counselors, pastors, and coaches 
  • Tier 3: $150 per session with clinical counselors who have 10 years or more of field experience and/or have completed advanced certifications in specialized techniques
Grace Wellness Center's Prices Compared to Other Therapy Options

Grace Wellness Center’s in-person, video, and phone sessions are typically 50 to 60 minutes long. The provider/client service agreement and treatment contract notes that some therapists may recommend longer sessions, but no information is provided regarding how much the extra time costs.

Is There a Free Trial?

According to the site, as of March 2022, Grace Wellness Centers offers one free 30-minute consultation—a $150 value. To request an appointment, simply fill out a form that asks for your name, email, and phone number. (As long as you provide either an email or number, a second type of contact info is not mandatory.) 

However, the scheduling page also mentions that consultations are “free today only,” which may imply that it is a temporary discount to therapy seekers. Since the company did not respond to our questionnaire, we cannot confirm whether free consultation sessions are a permanent offer.

Does Grace Wellness Center Accept Insurance?

The service agreement and treatment contract notes that Grace Wellness Center providers are able to bill insurance companies directly; but unlike some of its competitors, there’s no indication which insurers and plans the company accepts, which might be off-putting to potential clients.

Eighty-nine percent of the users we surveyed were able to obtain at least some financial reimbursement from their insurance company, reporting that they spent an average of $226.89 per month out-of-pocket for services.

Keep in mind, though, that health insurance plans generally only reimburse services used by a licensed mental health professional to treat a qualifying diagnosis. Although religious counselors are not required by law to gain state licensure, most Grace Wellness Center’s providers do have state licenses and a minimum of a master’s degree. Unlike therapy, however, neither coaching of most kinds nor pastoral counseling are considered medical treatment and therefore are not usually covered by insurance. 

Can You Change or Cancel Your Sessions?

You may cancel or reschedule appointments for free, as long as you inform your providers with at least 24 hours’ notice, though emergency cancellations may be available case-by-case. Otherwise, you will be charged a no-show fee, to be determined during your first appointment with your new therapist. This diverges from the company’s competitors, which usually charge the full price of the session. 

If you wish to discontinue therapy with Grace Wellness Center, you may do so at any time—even against counselor advice—provided your account balance is $0.

Are There Discounts Available?

Discounts are possible. According to the treatment contract, Grace Wellness Center offers the following cash rates to those who are uninsured or whose insurance is not accepted by the company:

  • In-office sessions under 30 minutes are considered half sessions and cost $50. Full sessions—31 to 60 minutes long—are $95 each.
  • Telehealth and phone appointments are slightly cheaper: Full sessions are $75 and half sessions are $40.

The company also offers a sliding scale rate for those who still cannot afford the discounted rates, but it does not mention a range of prices. Instead, as the contract notes, your therapist will work with you to determine your rate during your first session. 

Whereas the scheduling process for a free consultation involves waiting for a Grace Wellness Center provider to contact you, you may request financial assistance on their parent company's site.

Ease of Use

Most of the other companies we reviewed conduct their sessions using a private portal, but Grace Wellness Center’s site, however, does not indicate if users must create an account to use its services—only that it uses the HIPAA-compliant telehealth communications service thera-LINK. Since Grace Wellness Center did not respond to our questionnaire and its site omits most of the technical details about its service, we cannot say for sure whether or not new clients must create an account with Grace Wellness Center and/or thera-LINK.

This isn’t helped by the fact that, as mentioned above, the Grace Wellness Center website isn’t as easily navigated as many of its competitors, requiring people to do their own sleuthing or else go through the trouble of speaking to customer service for information as basic as frequently asked questions or which code of ethics/statement of faith the company abides by. 

Despite potential confusion, 79% of those surveyed rated the platform’s user-friendliness as either very good or excellent; this is identical to the average of all 33 companies we reviewed.

Eighty-seven percent of surveyed users reported that the video sessions’ quality was either very good or excellent—a better-than-average rating.

While Grace Wellness Center’s counselors have a variety of specializations (more on that below), the downside is that it may be necessary to try more than one provider before finding your best match. This appears to be true even though you can pick your own therapist from bios posted on the website. Only eight percent of the users we surveyed met with only one therapist at the company.

  • Thirty-seven percent of survey respondents met with two therapists.
  • Twenty-eight percent met with three.
  • Twenty-seven percent met with four or more. 

Seventy-seven percent of users we surveyed found the switching process easy or very easy, compared to 75% of all companies’ respondents who felt the same. Since we did not receive a questionnaire response from Grace Wellness Center and the website does not indicate how to initiate the switching process, we assume that you must contact your therapist or an intake coordinator.

Therapists' Qualifications and Quality of Care

Eighty-six percent of current Grace Wellness Center users told us that the providers’ qualifications and expertise played a significant role in their decision to sign up—and 88% said they found their therapists’ qualifications to be either very good or excellent, which was a higher-than-average rating. 

Grace Wellness Center employs individual and family therapists, certified counselors, life and relationship coaches, and clinically trained pastors who, according to the website, use different forms of therapy and “biblical truth” to bring healing to their clients. 

As of March 2022, all but one of the company’s 25 providers has a master’s degree (or higher), and all have or are working on gaining advanced certifications and state licensing. It would be helpful if Grace Wellness Center included a list of minimum counselor requirements, especially as part of a longer FAQ page.

Ninety-five percent of users said they were either satisfied or very satisfied with the therapist options available.

It’s worth noting that the company offers two other services under the banner of “wellness”: chiropractic care and weight loss and management. From a short video on the “Chiropractic and Wellness Care” page, it seems that Jeana Luther, the Center’s other co-founder, is the main provider of spinal manipulation, but no information is given regarding her actual education and training, nor which office(s) provide her services.

In addition, Grace Wellness Center offers dieting services that it advertises as “body positive, Christ-centered, personalized weight loss programs designed for your busy lifestyle.” One coach, Kristen Lundquist MA, NCC, holds a certificate in nutrition, but other than that, the company does not appear to employ nutritionists, dieticians, or medical doctors, which is concerning.

Jeremy Rochford, the company's resident “weight loss expert,” is a certified personal and corporate fitness trainer with a bachelor's degree in public relations who has given a TEDx talk about his 200-pound weight loss. Beyond a current active involvement “in the study of fitness, nutrition, and PiYo [a workout plan],” he does not seem to have any other health-related credentials.

He also describes his heavier self as “a shell of an individual” and titled his memoir "The Gospel According to Chubby," both of which could be red flags regarding the advertised “body positivity” in Grace Wellness Center’s approach to diet and physical health.

We must urge extreme caution to anyone who may be interested in the company’s dieting services. We recommend, instead, seeking nutritional counseling through a licensed professional who does not emphasize weight loss to the exclusion of other mental, physical, and social factors that may be affecting a person’s health and sense of worth.

The fact that the company seems to implicitly consider weight loss to be a default part of “wellness”—even though research has shown that weight does not actually necessarily correlate with health—may make the service inappropriate for many people. This includes those with eating disorders and/or body dysmorphia (BDD), people (especially those with eating disorders) who live in larger bodies, and people marginalized by multiple identities, and other categories such as race, disability, and gender.

Types of Therapy Offered

Grace Wellness Center offers therapy to individuals, couples, groups, and families.

Eighty-eight percent of Grace Wellness Center users we spoke to said the types of services they received were very good or excellent.

The company’s mission is to integrate Christian and biblical beliefs with secular therapy and coaching techniques. While its providers “never rely on psychology that is in contradiction to scripture,” the site does not specify any examples of therapeutic models that aren't utilized because they contradict scripture.

It’s worth noting that Splankna therapy is not a therapeutic technique offered by any of the other sites we reviewed. It was developed during the early 2000s by Sarah Thiessen LMFT, LPC. The New Testament-era Greek word splankna literally translates to “bowels,” but was used to mean something akin to “subconscious.” The name is apt, considering the Splankna technique’s goal of “tap[ping] into the ‘deep,’ subconscious root of symptoms,” combining “body, soul, and spirit in concert to resolve emotional trauma."

According to the Splankna Institute, emotions and trauma are stored in our muscles. Practitioners use muscle testing guided by prayer to help clients relieve those stored emotions and break the association between a physical sensation and remembered trauma. Once “these emotions are [...] resolved on the energetic level [...] the fuel behind the symptom is neutralized”—meaning that triggers and phobias should theoretically be resolved.

Splankna therapy has some similarities with eye movement desensitization and reprocessing (EMDR)—which has been proven to help treat PTSD—as well as other techniques that aren’t quite as well studied, such as thought field therapy (TFT), the emotional freedom technique (EFT), and reiki.

However, Splankna has yet to be meaningfully studied. This may be in part due to the nature of some of its fundamentals. For instance, the Splankna Training Institute uses terms such as “energy healing” and “spiritual warfare,” as well as ideas like “all thoughts have a frequency on the sub-atomic level”—concepts that range from difficult to prove to already disproven. This apparent proximity to often pseudoscientific New Age healing is also why Splankna faces vocal opposition from Christians who consider it pagan ideology in disguise.

Grace Wellness Center’s blog, Called to Thrive, contains written content and podcast episodes about issues like depression, navigating divorce with children, and Christian life coaching. The “Join a community” link in the site’s navigation bar implies that Grace Wellness Center sponsors multiple communities. The actual page lists only one—the MYKIDS Community—but it leads to an error message warning of a potential security risk (as of March 2022). 

If you go directly to MyKidsCommunity.com, you’re redirected to Steve Luther’s Trauma Based Christian Parenting (TBCP) website, which focuses on helping children who have been through the trauma of the adoption and/or foster care system. The program consists of a 10-part (paid) course and a free eBook about its proprietary model of parenting, D.A.N.C.E., as well as access to a private Facebook group and live webinars. As of March 2022, there does not yet seem to be any clinical research supporting the effectiveness of TBCP.

Grace Wellness Center providers do not have the necessary credentials to evaluate or diagnose clients, nor can they prescribe medication, which may be crucial for some forms of treatment, particularly substance abuse and/or PTSD. In these cases, therapists will connect clients with local resources.

Privacy Policies

As of March 2022, Grace Wellness Center’s privacy policy does not mention any specific security measures such as encryption, nor has it been updated since 2016.

While some details about privacy about Grace Wellness Center are available on the website, they require effort to find. For instance, there does not appear to be standalone terms and conditions, just a provider/client service agreement and treatment contract that’s included in the intake form

According to the company’s intake form, last updated in 2018, virtual sessions take place using thera-LINK, a telehealth service. Grace Wellness Center disclaims that in-person and thera-LINK based video sessions are HIPAA- and HITECH-compliant, but that information discussed by email and phone communication are, by nature, much less secure. 

While thera-LINK does list out its approaches to security, privacy-minded therapy seekers should not have to browse through multiple sites to find out this basic information. 

Through thera-LINK, Grace Wellness Center benefits many of the security factors taken by its competitors, including HIPAA and HITECH compliance, secure HTTPS and TLS 1.2 encryption of its site, AES-256 bit encryption of its video calls, and restricted employee access to personal health information.

Like its competitors, Grace Wellness Center will share your information in case of emergency or abuse, as required by law. The company also urges clients in crisis to contact local resources like their primary care physician (rather than counselors) for immediate help, rather than contacting Grace Wellness Center’s counselors.

The only crisis hotlines they provide—the Allegheny County and Westmoreland Crisis Mobile lines—are located in the Pittsburgh area, leaving clients located elsewhere to find local help on their own. When someone doesn’t feel safe by themselves, any extra steps can result in fatal consequences, so it would be better if Grace Wellness Center at least included information about the National Suicide Prevention Lifeline or other national resources.

Overall Client Satisfaction

Eighty percent of current users rated the services they received through Grace Wellness Center as either very good or excellent, and 76% said the company was either a very good or excellent value.

According to 78% of the survey respondents who had previously used another online therapy service, Grace Wellness Center is either better or much better in comparison.

According to our survey, 24% of those polled reported being clients of up to six months; 30% had used the service for six to 12 months; 30% had been clients for one to two years; and 16% had used the service for two to five years. Furthermore, 89% of users told us they were likely or very likely to be working with a therapist or coach from Grace Wellness Center a year from now, suggesting that the company is doing well at retaining its clients.

Ninety-three percent of users reported that they were either likely or very likely to recommend the company to someone like themselves.

Is Grace Wellness Center Right For You?

Grace Wellness Center’s focus on science-based psychology (to the extent that it does not contradict biblical teachings) makes the service a good choice for Christians who are not interested in 100% secular counseling. It may be a good option for individuals, couples, and families who want Bible-centric counseling and therapy, either online or in-person, at one of the company’s 26 Pittsburgh-area locations. 

However, none of its providers are licensed to provide psychiatric treatment and write prescriptions. This could be a dealbreaker for people who need medication to treat PTSD, ADHD, moderate/severe depression or anxiety, or other mental health conditions. 

Some Christian therapy seekers may appreciate the more niche, experimental Biblically influenced forms of treatment that Grace Wellness Center provides. However, others may consider some of these approaches—especially Splankna therapy—to be pseudoscientific at best and heretical at worst.

Grace Wellness Center is in-network with some insurers, which may help make its services more affordable—but if you’re paying out-of-pocket, it is one of the most expensive therapy companies we reviewed. As a result, it may be too expensive for those who are uninsured or have lower incomes. 

In addition, while many therapy seekers may benefit from 50- to 60-minute video and phone sessions, the company acknowledges that its virtual formats may not be accessible to all. For instance, not all d/Deaf and hard-of-hearing (HoH) people can lip-read, nor do all read English fluently enough to keep up with still-imperfect automatic captioning. 

The best solution would be for Grace Wellness Center to employ counselors, preferably themselves d/Deaf or HoH, who are fluent in American Sign Language; but at least the company will refer clients to local resources that are better equipped to meet specific access needs. 

At the time of writing, none of the provider bios mention other languages, if any, in which its providers can conduct sessions.

Grace Wellness Center uses the American Counseling Association’s (ACA) secular Code of Ethics, but its Belief Statement is quite similar to FoTF’s. Both are contextless lists of scripture verses referring to the Bible as the infallible word of God; the foundational belief in God, Jesus, and the Holy Spirit as a Trinity; and Jesus’s ultimate sacrifice—dying to save humanity from its sins. The ACA has rejected conversion therapy as ineffective and harmful since at least 1999.

We did not find any evidence from Grace Wellness Center’s site that it uses the harmful practice—however, this is mostly because the site does not mention terms like “LGBT,” “gay,” “lesbian,” “sexuality,” “transgender,” or “gender” at all. 

The founders created another therapy company, NuWell, and that company does not include “sexual orientation” and “gender orientation” in the list of identities it does not discriminate against. This left us with questions about Grace Wellness’s stance on the same issues. 

As mentioned above, the site also fails to explain which therapeutic techniques it considers to be against biblical teachings and it does not discuss how it handles counter-scriptural issues, such as abortion.

Without explicit confirmation from Grace Wellness Center regarding its stance on gender and sexuality, we cannot recommend its services to members of the LGBTQIA+ community.

We cannot recommend its weight loss services either, particularly because there are no licensed MDs or nutritionists on staff. In general, we urge potential clients to seek nutritional counseling through licensed professionals who do not emphasize weight loss to the exclusion of other mental, physical, and social factors that may be affecting a person’s health and sense of worth.

Finally, Grace Wellness Center is not designed to be an emergency service. People struggling with suicidal thoughts, who are in crisis, who are experiencing psychosis, or who need inpatient care should seek more immediate local help. 

Grace Wellness Center vs. Faithful Counseling

Grace Wellness Center, founded by a husband and wife team in 2009, is a 25-person therapy service that offers phone and video counseling, as well as in-person sessions at its multiple Pittsburgh-area offices. Faithful Counseling was launched in 2017 by Betterhelp, which works with a much larger, all-remote pool of independent therapists.

Neither company employs psychiatrists nor offers medication management services.

Grace Wellness Center is a pay-as-you-go service that does not allow asynchronous messaging between its 50- to 60-minute-long appointments, whether held in person or via video or phone. Faithful Counseling is subscription-based and allows unlimited messaging between its 30- to 40-minute-long weekly e-chat, phone, and video sessions, however, possibly making it more appealing for people who prefer to have regular daily contact with their new provider.

Grace Wellness Center allows clients to select their own counselors from a page of provider bios, while Faithful Counseling pairs clients with therapists using a matching algorithm.

Both companies’ sites, though visually appealing and informative to some degree, could use some work. It’s difficult to find important information like terms of use on Grace Wellness Center’s site, and some details—like the company’s stance on LGBTQIA+ affirmative therapy—do not appear to be included at all. 

Website Comparison: Grace Wellness Center vs Faithful Counseling

Faithful Counseling’s site navigation is very simple, and although it does not include any resources like blogs, videos, or worksheets, it has an FAQ page that mentions that the company can provide specialized care to clients who need help with “LGBT matters." This is vague, but still better than the complete absence on Grace Wellness Center’s part.

The affordability of both services depends upon the tier of therapist you’re looking for and how often you want to see your counselor:

  • Each session at Grace Wellness Center ranges from $55 with counselors in training to $150 with more experienced counselors.
  • Faithful Counseling has “surge pricing” that is determined by the availability of therapists in the location from which you’re accessing the site, and ranges from $240 to $600 for a monthly subscription of four weekly appointments.
  • Both companies offer discounted rates and financial aid for those who qualify, but only Faithful Counseling offers a discount built into its subscription fees.

Both Grace Wellness Center and Faithful Counseling offer HIPAA-compliant services, but the latter company is much more transparent about the steps it takes to ensure user privacy, including banking-grade encryption and distributing user information over four separate servers (meaning that in the unlikely event that hackers gain access to one of these servers, your information won’t be 100% compromised).

Grace Wellness Center’s site mentions user privacy as very important to its operation, but unless you explore thera-LINK’s site, it’s impossible to tell what measures are being taken to comply with HIPAA standards.

Of the users we surveyed, 80% of Grace Wellness Center users said the services were either very good or excellent, while only 67% of Faithful Counseling users felt the same about their company. Ninety-three percent of Grace Wellness Center clients said they were either likely or very likely to refer someone to the company, as opposed to Faithful Counseling’s slightly lower rate of 91%. 

Similarly, 89% of Grace Wellness Center users reported they were either likely or very likely to still be seeing a therapist within the company a year from now, compared to 86% at Faithful Counseling. 

When asked to compare their current service with online therapy platforms they had used in the past, 79% of Faithful Counseling users thought the company’s services were either better or much better. At Grace Wellness Center, 85% of users reported the same.

Final Verdict

Grace Wellness Center might be a good choice for you if you want convenient, Christian-focused therapy. Counseling sessions promote spiritual wellness using psychological techniques and take place online via video and audio, and in-person (in Western Pennsylvania only). 

However, the company cannot provide medication management or psychiatric services and is expensive if you’re paying out of pocket. Because Grace Wellness Center’s site does not provide details about the company stance on counter-scriptural issues like abortion and queer/trans identities, we cannot recommend the service to those who are LGBTQIA+ and/or otherwise marginalized.

Methodology

Our methodology for evaluating online therapy companies is comprehensive and data-driven. As mentioned above, we sent questionnaires to 33 companies and surveyed 100 current users of each in order to gather qualitative and quantitative data about each company and its users’ experiences.

Specifically, we evaluated each company on website usability, sign-up process, subscription offerings, client privacy protections, and how easy it is to change therapists. We then looked at therapist qualifications, the types of therapy offered, quality of care, client-therapist communication options, session length, and the therapist assignment process. Finally, we assessed cost, value for money, whether the companies take insurance, overall user satisfaction, and the likelihood clients would recommend them.

Additional reporting by
Ray Finch
Ray Finch

Ray is a special projects editor on the performance marketing team.

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Edited by
Simone Scully
simone-scully-verywell

Simone is the health editorial director for performance marketing at Verywell. She has over a decade of experience as a professional journalist covering mental health, chronic conditions, medicine, and science.

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and
Ray Finch
Ray Finch

Ray is a special projects editor on the performance marketing team.

Learn about our editorial process
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