Regain Review

Attend couples counseling from the privacy of your own home

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4.2

Regain

Regain

 Regain

What We Like

  • The platform focuses solely on relationship counseling

  • A thorough questionnaire assesses the relationship

  • Couples can attend therapy together, even when they are not physically in the same place (by texting)

  • Video sessions are encouraged

  • There is no extra charge for the two-person counseling as compared to one person

  • The therapists all specialize in couples treatment

  • The platform is easy to use from a computer or smartphone

What We Don't Like

  • Couples are matched to a therapist via an automated process without human interaction

  • There isn’t a live customer service agent to help you through the sign-up process

  • Therapists sometimes don’t meet criteria requested in the initial questionnaire

  • Response times from therapists can sometimes take longer than a day

  • There currently isn’t a way to conduct three-way calling or video sessions

  • There are no variable pricing options based on services selected

  • This platform requires the monthly minimum price to start

  • There isn’t a free trial period

Bottom Line

Regain offers convenient and affordable access to licensed mental health professionals who are specialized in working with individuals or couples who want to improve their relationships.

4.2

Regain

Regain

 Regain

Whether you’ve been in a committed relationship for a while, are newly dating, or have been married for years, there are always bumps in the road along the way. Couples therapy is a useful tool to try and fix ongoing issues (whether it’s communication, intimacy, building trust, etc.) between partners, and Regain strives to help people get their relationships back on the right track.

So we had five individuals test Regain for one week to assess the site’s functionality and to evaluate how well online therapists were able to deliver relationship counseling. We evaluated it all, from the sign-up process to therapist match time, response time, quality of responses, treatments available, and more. See our complete thoughts of the Regain service below.

Regain
  Regain

Sign-Up Process: Fast but automated

To sign up for Regain, you’ll be asked to complete a questionnaire to identify what type of counselor you’re looking for, and you can select any preferences you have based on your goals and the issues you want to address. You can also specify whether you’re interested in individual or couples counseling.

The questionnaire will ask you to identify what type of issue you’d like a counselor to have experience working with, such as overcoming conflict, improving communication, adultery or intimacy issues, or even preventing separation or divorce. It also asks about the type of relationship you are in and whether domestic violence is an issue.

During the process, you are not asked for your full name or contact. Once a decision is made to start counseling, emergency contact information is requested, but will be kept safe in the system in the event that you or someone else is in danger. This is the only case where your counselor would be able to access this though. In the meantime, you can remain anonymous by using any “nickname” you like.

Regain states that it takes less than 24 hours to be matched with a counselor in most cases. And the five people who tested this service were matched to their therapists in anywhere from 5 hours to 36 hours.

An e-mail will notify you when your therapist has been selected, and you can begin messaging at that time. Your therapist will share guidelines and information about what you can expect from therapy.

Most of the testers disliked the automated system of being matched to a therapist. One evaluator said, “Even though the Regain sign-up is a very thorough survey, it’s still automated, and that leaves room for error and the potential for someone to be paired with the incorrect match. This could mean having to spend time and money in order to find a new counselor who is a better fit.”

And that incorrect match did actually happen to a few people. One person said, “I was initially assigned a male over 40 counselor, when I specifically stated in my questionnaire I wanted a female under 30. The delay in getting what I actually wanted was substantial. I can't help but feel like they didn't take the matching process of patient-to-counselor as seriously as some of the other programs.”

However, Regain does make it clear that you may elect to switch to a different counselor if you don’t feel like the therapist you are matched with is a good fit.

And one evaluator didn’t really take any issue with the process of changing therapists: “I asked to switch counselors at the beginning because the initial counselor I was paired with exclusively did video therapy and I preferred communicating via messenger, and that switch was handled quickly and efficiently.”

Ease of Use: User-friendly for any device that has a Web browser

It’s important to note that you can choose to include your partner from the start or after you've already begun. This makes the service really customizable, no matter what you or your partner's comfort level, which is something our reviewers really liked.

Overall, our testers found the service to be pretty intuitive and the Regain desktop site and the app are easy to use. The private, dedicated “room” you’ll be given to communicate with your therapist looks similar to any social media chat space.

Your therapist may attach worksheets from time to time for you to complete, which can be opened and completed on a desktop or mobile device. 

You’ll receive an e-mail notification when your therapist replies to a message from you or your partner. You can always go back and read the previous messages from your counselor at any time. And messages remain available throughout your treatment. But in addition to leaving messages for your therapist, you can also schedule a live chat, phone, or video session, which might be a good option if you want to express something privately. Otherwise, all written communication is viewable by all parties.

Unfortunately, there currently isn’t a way to schedule a three-way live session for both of you with the therapist if you aren’t able to share a laptop or smartphone for the session, and our testers pointed out that it was a bit frustrating.

Regain
Regain

Areas Covered: All relationship issues are addressed

Regain reports that their mission is to build, maintain, and support a platform that lets couples, individuals, and counselors communicate effectively.

Common issues addressed on Regain include:

  • Relationship challenges
  • Marital issues
  • Overcoming conflict
  • Improving communication
  • Overcoming adultery
  • Intimacy issues
  • Preventing separation or divorce
  • Guidance with separation or divorce
  • Personal struggles

Counseling Qualification/ Effectiveness: Licensed therapists specializing in couples treatment

All of the therapists at Regain are trained psychologists, licensed marriage and family therapists, licensed clinical social workers, or licensed professional counselors. All of them have a master’s or doctoral degree in their field of study.

Also, they have all been certified by their state’s professional board and have at least three years and 2,000 hours of experience in the mental health profession.

The difference between Regain counselors as compared to those of similar therapy programs however, is that the counselors all have specific expertise and interest in counseling for relationships.

The therapists at Regain might also offer worksheets. To some people, this may guide the conversation and make communication feel more professional. For others, it might feel impersonal.

Some of the replies from therapists appeared to be somewhat brief. One tester wrote, “my therapist was slow to respond, she responded with quick one sentence answers, she assigned worksheets with little discussion about them when they were complete, she made incorrect assumptions about issues that I never brought up.”

Yet another tester had a better experience and wrote, 'My experience was very positive and I was impressed by the quality of my counselor's responses. I felt that she was knowledgeable, experienced and put a lot of effort into her answers.'

One of the evaluators even said "My counselor immediately got to the stage of asking personal questions, and didn't waste time trying to ‘outline’ the process or educate me on the nature of what we would be doing (a folly a few of the other services ultimately fell to.)” But when the same tester would answer the therapist, he felt that many of the responses were just asking more questions, rather than digging deeper past the surface level and truly exploring his emotional state.

Regain
 Regain

Types of Treatment Available: 

Many therapists have specialized training to treat specific issues. Treatments may include:

  • Relationship counseling
  • Couples therapy
  • Marriage guidance
  • Separation or divorce healing

Regain does not treat minors. If you are looking for treatment for someone under the age of 18, Regain will redirect you to TeenCounseling.com so your child can be matched to a licensed therapist who specializes in working with teenagers.

Regain also states they may not be right for you if you have thoughts of hurting yourself or your partner, are in an urgent crisis, have been diagnosed with a severe mental illness, or you are in a physically abusive relationship.

Privacy Policy: Stay anonymous

Regain reports that their confidentiality and security standards are more advanced than what is required by law. They want anyone using their services to feel confident that their information is safe.

They don’t work with any insurance companies or employers, so there is no need to worry about anything being shared with them.

And if you no longer want a message you have sent to be shown, you can always click the convenient “Shred” button at any time as well. This will prevent it from being shown again on your account.

All messages you share back and forth are encrypted by bank-grade 256-bit encryption.

An “A Grade” facility hosts its servers in order to ensure the protection of your information. And the databases are encrypted and scrambled, and as such, as are useless in the unlikely case they are stolen or otherwise compromised.

In the event that you wish to have your information released to another person, even you must complete an authorization form that gives your counselor permission to do so.

Anyone accessing the app must use a pin code to log in. So if your phone is left unattended, no one can access your messages without entering the code. It is recommended that you log out of the website if you access Regain from a desktop.

Price: Affordable access to a couples counselor

Regain is a monthly plan. The cost of services ranges between $40 to $70 per week (billed monthly) depending on the length of the subscription that you choose. The price includes unlimited messaging and optional phone or video sessions.

What’s nice is that the price is the same whether it’s just you or you and your partner, and our testers said it was very reasonable.

Regain makes it easy to cancel your subscription at any time if you find online counseling to no longer be helpful. Simply choose “Billing Settings” from the drop-down menu and click “Quit Counseling.”

Regain
Regain

Competition: Regain vs. Talkspace

Talkspace is one of the few other online therapy websites that offer relationship counseling. Like Regain, Talkspace provides couples with a shared room where they can respond to a therapist individually at their convenience. 

Regain offers a competitive advantage in terms of price point. Talkspace’s couples therapy is available for $99/week (billed $396 per month) or $89/week (billed $1,068 every three months). In comparison, Regain subscriptions only range between $160 and $280 per month so they’re much more stomachable.

Regain also specializes in couples counseling, while Talkspace focuses more on individual treatment, which may mean Regain’s counselors are better equipped to handle your situation.

Final Verdict

A quick and easy way to give couples therapy a go.

The five individuals who tested Regain felt it offered solid services to individuals seeking relationship-specific advice. While many of the features are superior to other therapy websites, Regain’s main drawback seemed to be the randomness of therapists selected. Some of the testers reported the therapists they were matched with did not meet the criteria they requested. The therapist response time was also slow and sometimes responses took more than a day. But if you’re looking for an easy way to dip your toes into a couples therapy program and want to work on some areas of your relationship, it’s worth trying and very affordable.

Specs

  • Product Name Regain
  • Year Founded 2016
  • Usability Great
  • Mobile platforms Services are available on all digital devices
  • HIPPA Compliant Yes
  • Payment options Credit card or PayPal
  • Price 40 to $70 per week, billed monthly
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