Teladoc Review

See a therapist or a psychiatrist whenever you need to, any day of the week

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3.8

Teladoc

Teladoc

Teladoc

Bottom Line

Teladoc offers you the ability to schedule appointments with licensed therapists, psychiatrists, or medical providers seven days a week, even when you’re abroad.

Pros
  • Appointments available seven days a week

  • Accepts insurance

  • Only works with licensed therapists and psychiatrists

  • Offers medication management

  • Video and phone appointments are available

  • You get to choose your therapist, rather than being assigned one

  • Serves teenagers and adults in the US, Canada, and internationally 

  • Customer service available via chat and phone

  • Physical clinics in 20 countries

Cons
  • Expensive without insurance coverage or reimbursement

  • Must create an account in order to see provider bios

  • No free consultations

  • No subscription or bundle services offered

  • Does not offer medication management to people with bipolar disorder or schizophrenia

  • No couples, family, or group therapy options

3.8

Teladoc

Teladoc

Teladoc

Teladoc was one of the very first telehealth companies in the United States when it launched in 2002. From the very beginning, the company’s goal has been simple but ambitious: connecting people with board-certified doctors, licensed therapists, and psychiatrists, who can provide convenient, accessible health care. 

Since then, Teladoc has grown to serve about 40 million clients in the U.S., Canada, and abroad and has acquired several other telemedicine services, including another company we reviewed, BetterHelp, in 2015.

To fairly and thoroughly review Teladoc against its competitors, we surveyed 100 current users from each of 33 different online therapy platforms to gain insight into their experiences. We also sent a questionnaire directly to each company to get more detailed information about their offerings. These surveys and questionnaires allowed us to directly compare offerings, quality of service, and client satisfaction across companies. We used the feedback from the client questionnaire to evaluate user satisfaction and perception of quality. 

Teladoc did not respond to our questionnaire, despite multiple attempts to contact them. This hindered our ability to gain as much insight into their company and goals as we were able to with some of their competitors. We had to rely exclusively on user survey data to assess the company. Keep reading to see how Teladoc stacks up against its online therapy competition. 

First Impressions and Sign-up Process 

Since Teladoc is a major telehealth provider, its website is extensive and it takes a little bit of poking around before you find the company’s mental health services. For example, when you arrive on the Teladoc website, you are greeted with the words “the right care when you need it most,” below which you’ll find an invitation to talk to a doctor, therapist, or medical expert by phone or video if you “Get Started Now” by clicking the big purple button. Below that, you can also click on a link to see how the company’s services work. 

Teladoc Homepage

Teladoc Homepage

However, if you are leery to get started without knowing what you’re getting into, you will likely want to do a little more digging. If you scroll down, you’ll find a lot of information about various services, but most of it isn’t all that helpful if you’re visiting Teladoc for its therapy or psychiatry services. However, if you go to the collapsible menu in the right-hand corner, you will find a page dedicated to Mental Health under “Ways We Help.” 

Teladoc Service Area

Teladoc Service Area

Admittedly, this page isn’t the most detailed either. It contains a summary of the company’s mental health services and another invitation to get started (a white button this time). If you click on the purple words “Learn more about Mental Health,” though, you’ll find a slightly more helpful page, which details how therapy works at Teladoc. 

Scrolling down the page, you’ll find information about what Teladoc’s therapists and psychiatrists specialize in, statistics about how therapy works, star ratings for the company’s app, testimonials, and a video about what to know if you’re considering therapy. Below that, you’ll see an animation that gives you a quick tutorial of the phone app and your steps for signing up. The page also contains no less than five purple buttons that all invite you to sign up in some way or another (which we found to be a bit overkill).  

Despite being a bit of a labyrinth, the website is pretty thorough and you can find most of the information you might want to know before signing up. However, some of the mental health pages, blog posts, and articles are scattered among other health resources. 

Seventy-nine percent of the users surveyed reported that they either had a very good or excellent experience signing up for Teladoc—an above-average rating. 

Sign-up takes place in four steps. First, you will fill out a general form about yourself and where you’re located. Then, you’ll enter your insurance information to get more specific details about how much therapy or psychiatry (or medical appointments) will cost, based on your insurance plan. If it’s more than you can afford, you can stop the sign-up process here, but if you want to continue, you will move on to create a login for your private portal.

Once that portal is created, you’ll be able to see what therapists or psychiatrists are available in your area and read their bios. You can pick anyone you want—and once you do, you’ll be able to communicate with your provider inside the portal and book sessions. 

If you want assistance during sign-up, Teladoc has a 24/7 customer service hotline for immediate support; you can also sign-up over the phone if you prefer. If you have any questions, you can also email or use the chat box to contact customer service. 

Cost 

Only 66 percent of survey respondents thought Teladoc’s prices were very good or excellent—even though the company accepts multiple insurance plans. This is likely because, while Teladoc’s rates per session are comparable with the price of most of the other pay-per-session online therapy companies we reviewed and more affordable than traditional in-office visits, the prices vary depending on how good your insurance is. 

It is also likely that, if you book weekly sessions, you could end up paying much more than the cost of a subscription at one of the other online therapy companies we reviewed. 

According to the company’s site, users can expect to pay:

  • $0 to $99 per therapy session 
  • $0 to $299 for an initial psychiatric visit
  • $0 to $119 per follow-psychiatric visit

Teladoc also offers general medical services and specialists from $75 to $95 per session without insurance. 

The company does not offer discounted bundled services or subscriptions. Instead, like the traditional clinics and health systems that many of us grew up with, Teladoc’s appointments are à la carte.

Is There a Free Trial?

No.

Does Teladoc Accept Insurance?

Yes! The first step of the sign-up process entails entering your insurance information to see the final costs/copays you will be responsible for. Of course, it would be helpful if potential users could use this tool without having to create an account, but again, the emphasis on Teladoc’s site is on getting users to sign up.

Eighty-six percent of respondents were able to have their sessions at least partially covered. Their copays and other benefits vary by policy and insurance company, but they reported paying an average of $63.50 per month for mental health services. Compared to the average $209.56 spent out of pocket by all 3403 people we surveyed, Teladoc’s services are very affordable. 

However, while 64 percent of our respondents had annual household incomes of $50,000 or more, the Federal Reserve System reported that 35 percent of people in 2020 would be unable to pay in full for an emergency expense of $400—and 12 percent would be unable to pay at all. 

Four weekly therapy sessions and a monthly follow-up session with a psychiatrist could add up to as much as $515 out of pocket, which may be well out of many folks’ budgets.

If you have questions about benefits and other insurance issues, Teladoc’s customer service is happy to assist you 24/7 to help in real-time, unlike other companies that only offer support via email, contact forms, and text chats.

Can You Change or Cancel Your Subscription?

There are no subscriptions, so you only schedule the appointments you want.

You can cancel an appointment you have scheduled through your online portal or the Teladoc app. From the website alone, though, it was unclear whether you will be charged a fee if you cancel or reschedule on short notice.

Are There Discounts Available?

Teladoc does not offer any discounts or financial aid.

The company does have a Refer-a-Friend program, but the rewards are negligible—a $5 Starbucks gift card (up to $25 a year) for both you and a friend who completes the sign-up process. 

This is a bit of an odd choice, given Teladoc’s size and age; many other companies, in general, have referral incentives that are credited to your and your referral’s accounts, effectively discounting their services. We have seen people get a free month of service for successfully referring one or more friends, which makes a $5 gift card for coffee pale in comparison.  

Ease of Use

Seventy-eight percent of those surveyed thought the platform was either very good or excellent in terms of user-friendliness and ease. 

Teladoc makes it pretty simple to book appointments with professionals who have evening and weekend availability.  Just use the app or visit your client portal, choose which type of therapist or medical professional you want to see, and then select the day and time that works for you. You can book sessions seven days a week from 7 a.m. to 9 p.m., which is convenient and fits most professional’s schedules. 

Teladoc sessions are available as:

  • Video
  • Audio

Therapy sessions must be booked at least 48 hours in advance. There are no same-day appointments.

Eighty-one percent of users surveyed reported that they thought the video and platform quality was either very good or excellent.

While the portal allows you to send messages to your provider, the platform does not offer live messaging sessions or text-based therapy. As a result, folks with social anxiety or sensory processing differences, as well as those who prefer augmentative and alternative communication over verbal speech or don’t want to be overheard, might prefer looking at some of the other companies we reviewed that do offer messaging-based therapy services. 

If you don’t like the therapist or psychiatrist you’re currently working with, you can pick a new one using the page that displays provider bios; you can also request a switch through your portal, which can take longer. That said, 81 percent of our Teladoc respondents found the switching process to be easy or very easy.

Therapists' Qualifications and Quality of Care

Eight-eight percent of respondents said that the provider qualifications and expertise played a significant role in their decision to sign up and 80 percent rated their therapists’ qualifications as either very good or excellent. 

All doctors at Teladoc are board-certified and all therapists are licensed in their respective states. 

When polled, 97 percent of users said they were either satisfied or very satisfied with the therapist options available.

Teladoc states that it serves clients in all 50 states, but does not indicate how many providers are available per state. As a result, there is a possibility of fewer provider choices available to you, depending on where you live. 

Some clients have to switch therapists a few times before finding the right match. Forty percent of the people we surveyed reported seeing two different therapists while with the service, 15 percent had seen three therapists, and 9 percent had seen four or more. However, fewer people appear to see multiple providers at Teladoc than at most of the online therapy companies we reviewed—and a whopping 36 percent stuck to just one provider. (For comparison, the average number of respondents at all companies to see only one provider was 8 percent).

Types of Therapy Offered

Teladoc stands out from many online therapy companies we reviewed because it offers much more than talk therapy. You can receive treatment for your mental health, as well as primary care, chronic condition management, dermatology, and more. 

With all of these services, you can use the platform to create a group of professionals to care about a variety of your medical, mental health, and medication management needs. Even though they work as independent contractors, various doctors associated with Teladoc can access medical records and notes from other professionals to ensure a continuum of care across medical subjects.

Seventy-nine percent of survey respondents rated the types of therapy they received as very good or excellent. 

Teladoc notes that while it can address issues like stress, anxiety, depression, grief, trauma, and PTSD, it does not seem to provide a list of the therapeutic models and techniques used by its mental health professionals. Based on these concerns, our best guess is that Teladoc therapists may offer the following techniques:

Since Teladoc did not respond to our questionnaire, though, we do not know for sure. 

Teladoc does not offer group, couples, or family therapy, only individual talk therapy and psychiatry sessions. They also do not have mental health-specific worksheets, guidebooks, resources, or instructional classes, unlike a decent number of the companies we surveyed

Privacy Policies

Like any reputable telehealth company, Teladoc adheres to all HIPAA laws and protocols—and it takes several steps to protect your privacy and personal data. According to the company’s privacy policy, it takes administrative, technical, and physical safeguards to protect your information from theft, altercation, or disclosure. However, it doesn’t go into as much detail about how it does this as some of the other companies we reviewed. 

You can access your medical records in your Teladoc portal, and, if you sign a release of information, you can send those records directly to another medical provider if you want. 

While Teladoc protects your identity, data, and privacy from others, the services are not anonymous. The company knows who you are and makes efforts to verify your identity before you can use their services. 

If during your treatment, your therapist decides you would benefit from a different specialist or medications, Teladoc will refer you to a local resource that is a better fit. If you appear to be a threat to yourself or others, your provider will also notify the relevant authorities, as is required by law. 

Overall Client Satisfaction

Teladoc has had 19 years to improve and expand its mental and physical health services, ostensibly giving it an edge over many of its younger companies and startup competitors.

This seems to bear out in our survey results. Twenty-nine percent of respondents had seen their Teladoc therapists for six months or less, 34 percent were clients of six to 12 months, and 27 percent had been clients for one to two years—though only 8 percent had used Teladoc’s services for longer.  

Seventy-one percent of surveyed users rated Teladoc as a whole as either very good or excellent, and 76 percent said the services they received were a very good or excellent value.

Sixty-eight percent of respondents who had previously used other online therapy services considered Teladoc to be better or much better, while 32 percent said it was about the same or worse. This is a wider gap than the average 79percent of “better or much better” responses and 21 percent of “about the same, worse, or much worse” ratings for all 33 companies we reviewed.

Despite this discrepancy, 88 percent of Teladoc respondents still told us that they were likely or very likely to be working with a therapist from the company a year from now. 

Ninety-five percent of users also reported that they were either likely or very likely to recommend Teladoc to someone like them. 

Is Teladoc Right For You?

If you have one of the many health insurance plans that Teladoc accepts, this company might be a good choice for you. You can book individual therapy sessions, psychiatry sessions, medication management, and have access to primary medical care, too—all from the comfort of your home. 

It is important to know that even though there are psychiatric services available, Teladoc cannot prescribe all types of medications. While they can prescribe antidepressants and many anti-anxiety drugs, psychiatrists cannot prescribe controlled substances or medications needed for bipolar disorder or schizophrenia. Prescriptions for these drugs require in-person care, so if you are seeking medication management for those conditions, this isn’t the service for you. 

Teladoc also may not be a good fit for those seeking specialized talk therapy topics such as couples counseling, sex therapy, or family therapy.  Even though Teladoc offers therapy for teenagers, they will need a parent to create an account for them. You can then add your child to your account. Teladoc is not meant for children under the age of 13.

Teladoc is not designed to be an emergency service. People struggling with suicidal thoughts, who are in crisis, or need inpatient care are not suitable for this service. People with psychotic disorders or a history of psychosis are also not a good fit. 

Teladoc vs. Amwell

Both Teladoc and Amwell are large telehealth companies that offer medical and mental health care from licensed therapists, board-certified doctors, and psychiatrists. While Teladoc is a referral network that connects therapy seekers with independent providers, the Amwell Medical Group employs and oversees its medical professionals.

Both have easy-to-navigate, informative websites to attract patients and provide them with reliable information about various medical and behavioral conditions. However, both sites also have some bugs: As of writing this article in September 2021, the FAQs search function doesn’t work on Amwell and Teladoc’s “About our Therapists” is a 404 error page.

Both companies offer talk therapy for behavioral issues. psychiatry, medication management, and nutritional support. However, Amwell specializes in specific women’s issues such as breastfeeding support, while Teladoc specializes in issues that may need longer care. Both offer services to teenagers with parental consent. 

Talk therapy sessions at both companies are 45 minutes long and take place over a live video call through your online client portal or app. Teladoc allows audio sessions with a talk therapist as well but psychiatric appointments must be done via video. Neither service offers any live messaging options for communicating with your therapist, and at both places, you pay for each session as you book it, rather than pay a monthly therapy subscription. The advantage of this is that you can start and stop therapy anytime you like and easily switch therapists until you find someone you like. 

Teladoc and Amwell both take insurance, and their rates without insurance are comparable:

  • Teladoc therapy sessions cost $99, while initial psychiatric visits cost $299, and follow-ups are reduced to $109.
  • Amwell has different rates for its services depending on provider qualifications. You’ll pay $99 to meet with a master’s degree-level therapist or $110 to see a doctoral-level therapist. The first session with an Amwell psychiatrist costs $279, but follow-up visits are $109.

Amwell helpfully lists dozens of accepted insurance companies right on its homepage; however, Teladoc requires users to sign up before they can check if their insurance is accepted. This may deter online therapy seekers who are in the just-browsing stage and only need to know the price.

About the same number of respondents for each company rated the service they received as either very good or excellent: Seventy-one percent for Teladoc and 73 percent for Amwell. 

However, 95 percent of Teladoc users said they were likely or very likely to recommend the company to others, outstripping the 88 percent of Amwell clients who said the same. 

Still, users of both platforms appear equally intent on continuing using the online services. According to our survey, 88 percent of Teladoc users and 91 percent of Amwell clients reported being likely or very likely to stay with their respective services for at least 12 months. 

Of the respondents who had previously tried other online therapy platforms, only 68 percent rated Teladoc’s services as either better or much better while a much higher 81 percent of Amwell users said the same. 

Final Verdict

Teladoc is our choice for the best online therapy company that offers both talk therapy and psychiatry. The company’s fully licensed therapists and psychiatrists provide convenient, in-network mental health care to users seven days a week until 9 p.m. You can choose your therapist or psychiatrist and switch at any time relatively easily. However, it’s not for everyone. If you are looking for addiction recovery or couples, family, or group therapy, it's best to look elsewhere. You’ll also be best served by an in-person psychiatrist if you have bipolar disorder or schizophrenia.  

Methodology

Our methodology for evaluating online therapy companies is comprehensive and data-driven. To review the best online therapy programs, we sent questionnaires to 33 companies and surveyed 100 current users of each. This allowed us to directly and fairly compare services offered by gathering qualitative and quantitative data about each company and users’ experiences.

Specifically, we evaluated each company on:

  • Website usability
  • Sign-up process 
  • Therapist qualifications 
  • Types of therapy offered
  • Quality of care
  • Client-therapist communication options
  • Session length
  • Subscription offerings 
  • Client privacy protections 
  • Cost and value for money
  • Whether they take insurance
  • Average out-of-pocket costs
  • Therapist assignment process
  • Ease of changing therapists
  • Overall user satisfaction
  • Likelihood clients would recommend them

Learn more: Read our full online therapy methodology to see how we evaluated each service.

Specs

  • Product Name Teladoc
  • Year Founded 2002
  • Insurance Accepted? Yes
  • Price $99 per therapy session, $209 for initial psychiatry appointments, and $109 for follow ups (without insurance)
  • HIPAA Compliant Yes
  • Platforms Live video, audio
  • Payment Options Major credit cards, PayPal, insurance
  • App Available? (Y/N) Yes
Additional reporting by
Ray Finch
Ray Finch

Ray is a copy editor, fact-checker, mental health writer, and editorial producer with over five years of experience.

Learn about our editorial process
Edited by
Simone Scully
simone-scully-verywell

Simone is the health associate editorial director for performance marketing at Verywell. She has over a decade of experience as a professional journalist covering mental health, chronic conditions, medicine, and science.

Learn about our editorial process
and
Ray Finch
Ray Finch

Ray is a copy editor, fact-checker, mental health writer, and editorial producer with over five years of experience.

Learn about our editorial process
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