Wellnite Review

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3.9

Wellnite

Wellnite Review

Wellnite Review

Bottom Line

At $75 a month, Wellnite is our pick for the most affordable online therapy for people with moderate anxiety and depression.

Pros
  • Affordable subscription-based therapy

  • You can choose your therapist

  • Emphasis on treatment for anxiety and depression

  • Staff includes licensed therapists, board-certified doctors, and psychiatrists

  • Same-day appointments available

  • Medication management services

  • Medical doctor bios posted

Cons
  • Treats anxiety and depression only

  • Medication for anxiety and depression only

  • Only CBT techniques used

  • Does not take insurance

  • No couples therapy

  • Adults only, no teenagers

  • Only some therapists have bios on the site

  • No group sessions offered

3.9

Wellnite

Wellnite Review

Wellnite Review

In the United States, 40 million adults live with an anxiety disorder, while an estimated 17.3 million adults have had at least one major depressive episode. It’s also not uncommon for someone with an anxiety disorder to live with depression, or vice versa. Yet, most Americans with depression do not receive treatment. Anxiety disorders, too, are often underdiagnosed and undertreated.

In response, Eliza Swan and Paolo Gonzalez founded Wellnite in 2019, a company that offers affordable therapy, same-day doctor consultations, and medication management for people living with anxiety and/or depression—regardless of their insurance. Currently, the company offers these services to people in over 40 states—and hopes to soon serve people nationwide as it continues to grow. 

To fairly and thoroughly review Wellnite against its competitors, we surveyed 100 current users from 33 different online therapy platforms to gain insight into their experiences. We also sent a questionnaire directly to each company to get more detailed information about their offerings. 

These surveys and questionnaires allowed us to directly compare offerings, quality of service, and client satisfaction across companies. Here’s how Wellnite stacks up against its online therapy competition. 

First Impressions and Signup Process

When you arrive on Wellnite’s homepage, you’re greeted by the reassuring words “Your mental health is our priority,” along with a brief description of the services that the company offers. There is also a cheery blue button inviting you to “Get Started Now!”

Scrolling down the page, you’ll find a flow chart of how Wellnite’s services work, as well as its prices and a summary of what’s included in its two subscription plans (more on those below). You’ll also see a scrolling box that displays bios of some of the therapists, doctors, and mental health coaches who work for the company. 

Wellnite
The Wellnite Homepage.

Wellnite

The bios are part of an animated carousel that scrolls from slide to slide by itself pretty quickly and consistently (which is annoying because it moves faster than you have time to read), but if you click on the corner arrows, the box will pause briefly to give you more time. These bios are just a small sample of the company’s larger staff—and they have likely been carefully selected, so it’s difficult to tell if they’re truly representative of who you might work with. There are no other staff bios listed on the site before signing up, which is unfortunate since most users would like to be able to read about who they could work with before buying a subscription plan. (However, you’ll get to see more bios if you do sign up.)

Below those sample bios, you’ll find testimonials from satisfied users, a link to research the company conducted to evaluate the impact of its services, media links, and further information about the company’s mission. Overall, the site is well designed and easy to navigate, thanks to a simple top menu. 

Medication page
Wellnite's Treatment Page.

The Wellnite site has detailed information about the medication you could be prescribed as part of a treatment plan, a comprehensive FAQs page, and a well-written blog. There is also an option to sign up for the community newsletter for additional helpful resources. 

Eighty-three percent of the users we surveyed reported that they either had a very good or excellent experience signing up for Wellnite services. 

This is an above-average rating, compared to the other companies we reviewed, which is likely because the sign-up process is much simpler than at other companies since it only treats two mental health disorders: anxiety and depression. You do not fill out a detailed intake form during sign-up—that is reserved for your first meeting with your provider. Instead, to register, just select your desired plan, share your contact information, and create a user login and password. When you confirm your email address, you will get a short questionnaire, though. 

A big perk of Wellnite is that you get to select your therapist, doctor, or mental health coach from a directory of bios once you’ve subscribed. There is no algorithm to choose for you. 

Once you decide, the company shared with us that your therapist should reach out to you within 24 hours, though some of the users surveyed said it took a little longer. 

Only 30 percent of the polled users said they heard the same day. Thirty-one percent said they heard within two days, 19 percent said they heard within the same week, and 20 percent said they heard within two weeks or more. 

Cost

Of all the companies we reviewed, Wellnite has some of the most affordable prices on the market—even if you choose a plan with medication management. Seventy-four percent of clients surveyed reported that the cost for services was either very good or excellent. 

What Subscription Plans Do They Offer?

Wellnite offers two different subscription plans: 

  • The Serotonin Plan: This costs about $75 per month and gives you access to four chat-based mental health coaching sessions per month, one doctor consultation every month, and a 30-day supply of one prescription if needed.
  • The Mindfulness Plan: This runs around $195 per month and gives you everything the Serotonin plan does, plus two video-call sessions with a licensed therapist. 

According to the questionnaire we sent the company, you can also purchase additional therapy sessions with a therapist for an extra fee—but they did not disclose how much that fee was.

Is There a Free Trial?

Wellnite does not offer a free trial.

Does Wellnite Accept Insurance?

The company does not accept any insurance. The company’s mission is to provide affordable therapy for less than the cost of the average insurance copay for the types of services it offers. 

Can You Change or Cancel Your Subscription?

You can upgrade, downgrade, or cancel your subscription at any time by messaging customer support through your member portal. 

It’s worth noting, however, that if you cancel your subscription mid-month, you cannot be reimbursed for any time you haven’t used in the month. 

If you need to cancel your appointment, just make sure to do so ahead of the session. You will be charged a $15 fee if you do not show up to an appointment. 

Are There Discounts Available?

Wellnite does not offer any discounts or financial aid. 

Ease of Use

Sessions are very easy to schedule at Wellnite: You schedule all your appointments, whether they’re with your therapist or medical provider, through your client portal, which is also where you’ll sign on for your sessions, too. Eighty-three percent of the users we surveyed thought the platform was either very good or excellent in terms of user-friendliness.

Depending on your subscriptions, sessions at Wellnite take place by:

  •  Video call, if you’re speaking with your doctor or therapist
  •  Chat session, depending on what provider you are speaking with

If you do not like the therapist or medical provider you meet with, you can request a switch if you email or message the care team. While this switching process takes a little longer than at companies where you can do so at the click of a button, 79 percent of the users we surveyed found the process easy or very easy.

Therapists' Qualifications and Quality of Care

Provider qualifications were an important reason to choose Wellnite for 88 percent of the users we surveyed, and, after trying the services, 84 percent said their provider’s qualifications were very good or excellent. 

The staff includes licensed therapists, medical doctors, and psychiatrists, all specializing in the treatment of anxiety and depression and cognitive behavioral therapy, or CBT (more on that below). Wellnite told us that all therapists have a master's degree in clinical mental health counseling or a related field, a valid counseling license, and at least 3,000 hours of experience. 

Wellnite also has trained listeners, or mental health coaches, who are available for chat sessions. 

Ninety-five percent of users said they were either satisfied or very satisfied with the therapist options available.

Wellnite didn’t share how many doctors, therapists, and mental health therapists are part of their network, but it currently works with enough providers to serve users in over 40 states. The website doesn’t list what states those are, however, and they didn’t give us clarification either. 

The lack of transparency about the states where services aren't available is particularly frustrating because you won’t know until you try to subscribe whether Wellnite will work for you.

Types of Therapy Offered

As mentioned, Wellnite focuses exclusively on treating anxiety and depression through a combination of talk therapy, chat therapy, and—if needed—medication management. 

Eighty-eight percent of users thought the types of therapy offered at Wellnite were either very good or excellent. 

If you sign up for talk therapy, your therapist will likely utilize CBT to help address your symptoms. They might also encourage mindfulness, meditation, or work with you to manage your stress. 

Wellnite told us that some therapists also utilize guidebooks, worksheets, and journaling while working with their clients. They also offer some group therapy services.

Privacy Policies

All doctors, nurses, therapists, and the support team at Wellnite are HIPAA certified to keep your personal health information safe. The company has also built HIPAA compliance into its software tools and servers. 

That said, the company doesn’t go into great detail on its website about how it ensures that private data isn’t collected or misused, which might make some users uncomfortable. 

It’s important to know that you cannot be anonymous while using Wellnite’s services. You will need to disclose your legal name, address, phone number, and other identifying information during sign-up. 

If during your treatment, your therapist decides you need more help than they can offer, a different type of therapy, or medications that they cannot provide, the company will refer you to a local resource that is a better fit. 

If you are deemed to be a threat to yourself or others, your therapist will file a formal report and notify authorities, as is required by law. 

Client Overall Satisfaction

Of the users we surveyed, 76 percent said Wellnite’s services were either very good or excellent, while 73 percent said the value for money spent was very good or excellent.

Eighty percent of users who had tried other online therapy services before said that Wellnite was better or much better than their previous online service. 

For such a young company, Wellnite appears to have loyal subscribers:

  • Twenty-two percent of those we polled have been clients for three to six months.
  • Thirty percent have been clients for six to 12 months.
  • Twenty-five percent have been clients for one to two years.

Eighty-nine percent of users told us they were likely or very likely to be working with a coach or therapist from Wellnite a year from now.

Ninety-one percent of users said they were either likely or very likely to recommend someone like them to Wellnite.

Is Wellnite Right For You?

Wellnite isn’t for everyone: It provides services for people with particular mental health issues and therapy needs. You might benefit from a Wellnite subscription if you live with a moderate anxiety disorder or depression, especially if you need a prescription for a medication to help you manage your symptoms. 

You might also find Wellnite useful if you are on a strict budget. With a plan that costs as little as $75 a month and another one that costs $195, there’s no question that this company offers one of the most affordable, yet comprehensive, options on the market, especially for people who either don’t have insurance or don’t have comprehensive insurance plans. 

Wellnite is best for someone who doesn’t mind seeing a variety of providers (i.e. a doctor and a therapist) or communicating with their provider through chat and/or live video call. For example, if you’re a college student and don’t mind the mix of chat and video live chats, you’ll like what Wellnite offers. 

That said, based on what the subscriptions include, Wellnite is not for someone who needs weekly talk therapy sessions with a licensed therapist, wants to try a variety of therapy types beyond CBT, or would benefit from more frequent, in-depth therapy. Wellnite is not suitable for people with a variety of mental health disorders, such as bipolar disorder, ADHD, PTSD, severe panic disorder, eating disorders, or active substance addiction. It’s also not meant for couples working on their relationship.

Wellnite is not designed to be an emergency service. People struggling with suicidal thoughts, who are in crisis, or need inpatient care are not suitable for this service. People with psychotic disorders or a history of psychosis are also not a good fit. You also have to be 18 years or older to receive services from Wellnite because it does not offer therapy to kids or teenagers. 

Wellnite vs. Cerebral

Both Wellnite and Cerebral are relatively newer, subscription-based online therapy companies and offer a combination of medication management and talk therapy services. Both companies have informative websites with additional resources and blogs to help their users learn more about their overall mental health. 

Wellnite and Cerebral are also both relatively affordably priced, compared to the other companies we reviewed, though Cerebral accepts insurance. 

  • Wellnite offers two subscription plans ranging from $75 and $195 each. Both plans include medication management and the cost of one prescription, but only the more expensive plan includes live video therapy sessions with a licensed therapist.
  • Cerebral offers three plans, ranging from $85 to $325 per month, though if you have in-network insurance, you could pay as little as $29 per month, plus a copay. Prescriptions are billed separately. 

Both companies work with a team of doctors, nurses, and licensed therapists, though Wellnite alone also has mental health coaches employed for the chat sessions offered as part of its subscription. Cerebral assigns you a medical professional or therapist, though, while Wellnite allows you to choose the professional you want to work with. 

To keep costs lower, both companies narrow the focus of what they treat when it comes to mental health. Wellnite, as mentioned, focuses only on anxiety and depression, while Cerebral treats a slightly larger range of mental health conditions, including anxiety, depression, ADHD, bipolar disorder, and insomnia. Neither company offers relationship counseling, family counseling, or services for those under 18 years of age. Wellnite, however, does offer group sessions.

Both companies give users an online portal to schedule and attend live appointments or send messages to their providers. However, what is included in their plans differs. Wellnite offers users four chat sessions with trained listeners (aka mental health coaches) a month, one doctor consultation a month, and, if you pick the more expensive plan, two video sessions with a licensed therapist. Cerebral, meanwhile, offers weekly live sessions with licensed therapists and appointments with a prescriber only as needed. 

While both companies scored relatively well with the users we surveyed, Cerebral tended to score a little better than Wellnite:

  • Eighty-three percent of Cerebral users said the services were either very good or excellent, whereas 76 percent of Wellnite users said the same. 
  • Ninety-five percent of Cerebral clients said they were either likely or very likely to refer someone to the company, whereas only 91 percent of Wellnite clients said the same. 
  • Eighty-three percent of Cerebral users reported that services were either better or much better than the services at the companies they used before. For Wellnite, slightly fewer—80 percent—said the same. 

For both companies, however, 89 percent of users said they were likely or very likely to still be seeing a therapist within the company a year from now, indicating that users plan to be loyal to the service. 

Final Verdict

If you live with anxiety or depression, like millions of Americans do, you could likely benefit from Wellnite’s services, especially if you find the cost of traditional therapy or psychiatry too high. It offers quality care, easy prescription delivery, and some of the best prices on the market. 

However, if you have another mental health condition besides anxiety and depression—or you want more talk therapy sessions than once a week—you might be better served by another company. 

Methodology

Our methodology for evaluating online therapy companies is comprehensive and data-driven. To fairly and accurately review the best online therapy programs, we sent questionnaires to 33 companies and surveyed 100 current users of each. This allowed us to directly compare services offered by gathering qualitative and quantitative data about each company and its users’ experiences.

Specifically, we evaluated each company on:

  • Website usability
  • Sign-up process 
  • Therapist qualifications 
  • Types of therapy offered
  • Quality of care
  • Client-therapist communication options
  • Session length
  • Subscription offerings 
  • Client privacy protections 
  • Cost and value for money
  • Whether they take insurance
  • Average out-of-pocket costs
  • Therapist assignment process
  • How easy it is to change therapists
  • Overall user satisfaction
  • Likelihood clients would recommend them

Specs

  • Product Name Wellnite
  • Year Founded 2019
  • Insurance Accepted? No
  • Price $75-$195 per month
  • HIPAA Compliant Yes
  • Platforms E-chat and live video
  • Payment Options Online payments via Visa, MasterCard, American Express only
  • App Available? (Y/N) Yes
Edited by
Simone Scully
simone-scully-verywell

Simone is the health associate editorial director for performance marketing at Verywell. She has over a decade of experience as a professional journalist covering mental health, chronic conditions, medicine, and science.

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Article Sources
Verywell Mind uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial process to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
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